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Excellent tool for customer engagement
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same.
Sometimes their team takes over a week to respond.
I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this.
Olek - Head of Customer Service
一点都不好用
Thank you for the review. I'm sorry you had a negative experience with Tidio. Please reach out to us at support@tidio.net, we will do our best to assist you with your case and offer a solution.
Awesome! Great customer support as well. I got all the help I needed today. Knowledgeable & Kind. Thank you.
Thank you so much for your kind words and the perfect score! We really appreciate it :)
Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.
Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.
I am using this app to help my customers get immediate customer support, and get answers right away. The bot chats are easy to edit and very useful!
Thank you for the kind words! We are glad to hear that your company benefits from using our software!
The app was very easy to integrated and started working immediately. I have been impressed so far and
Very good app for customer services. Flexible and quite a few options for autobot. We are still trying to figure out how to configure them but looks very useful for us.
Thanks for the great review! If you ever need assistance setting up a chatbot, head over to Tidio.com and reach out to our Support Team via live chat or email us at support@tidio.net - we'll be happy to help!
Tidio has been the best chat app that I've used in a long time, and I think I've tried them all!
Their support is great for getting things started and the widget is highly customizable.
I highly recommend Tidio to anyone in need of a chat app.