Reviews (8)
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Has a hardcoded 20 variant limit per product, which makes it useless for me - though based on the other reviews here I am not sure I'm missing much. Approach with caution and low expectations, I guess.
Thanks for the honest feedback, and you were right. The app was only reading the first 20 variants of each product, so larger products came through incomplete. That was our bug, not a limit you should have had to work around.
It's fixed: as of 27 October the app reads every variant on a product, however many there are, and imports any variants that were previously missed.
If you'd like to give it another go, contact us at https://www.transdirect.com.au/contact-us/?tab=api and we'll re-sync your catalogue and check your products come through in full. Sorry it cost you time.
— Raul, Transdirect
The app is working fine, but the process for approving shipping labels is not satisfactory.
I have already completed the agreement confirming that I will not send dangerous goods when making bookings. However, my shipments are still flagged for manual approval every time, and your back office team emails me asking me to “PLEASE EXPLAIN!” before approving the labels.
I sell power tools without batteries (tool skins only), which do not contain batteries. This repeated manual verification is unnecessarily delaying my shipments and parcel pickups.
I have already accepted the Terms of Service when making bookings, which is a legal agreement. I do not understand why this agreement is not sufficient and why every booking requires further manual verification.
Thank you for laying this out clearly. You're right that the app itself isn't the problem; the delay comes from our dangerous-goods screening.
Couriers hold us responsible for lithium batteries in their network, so bookings whose product names suggest batteries (like power tools) are checked by our team. Accepting the Terms covers you legally, but couriers still require us to screen. The problem is that we currently re-check the same products every time, even after they've been cleared. That's on us, and the wording of our email didn't help.
We're changing this so that once our team has cleared a product for your account, it isn't held again, and so you can confirm "no battery" at booking instead of waiting on an email. In the meantime, please reply to our last email or contact us at https://www.transdirect.com.au/contact-us/?tab=api and we'll note your skin-only products on your account.
— Raul, Transdirect
Over all the Transdirect platform is very good I can give 5 star to that but this app if I review, I can not go anything above 1 star. App is not working at all. It is useless in integrating to the transdirect account.
I wish they will fix the app integration issues soon.
Thank you, and we're sorry the app let you down. You're right that the integration wasn't good enough at the time.
Since your review we've fixed the issues behind most connection and setup problems: an installation loop, product dimensions not saving, products and orders failing to sync, and unclear error messages. If you'd be willing to try it again, contact us at https://www.transdirect.com.au/contact-us/?tab=api and we'll help you set it up and make sure it works with your Transdirect account.
— Raul, Transdirect
App worked for 1 day then stopped working. Zero communication available for support. Would be a great option if this worked. Hope you guys are working on it!!!
Awesome app that works perfectly. Absolutely love it!
Horrible experience after waiting 2.5 weeks for couriers to pick up and countless emails to support which led to nothing but 5x the costs, a lost customer and using a different provider. At least they don’t care because their T&Cs say not their problem. Save your money and go elsewhere
Custom shipping settings via the dashboard are being erased on application launch. Non-responsive feedback after creating support tickets.
what is the worst company in AUstralia? is it Jetstar or it it Transdirect? hard to choose.
