Recenze (2 560)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 8 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
25. listopad 2024

I had so many issues with this app
the app has so many bugs

Translation didnt work ai translation works one day and not the other day

Currency same issue

i do not recommend this app
We had the pro package
waste of time and money

MADPOSTER
Švédsko
Doba používání aplikace: 9 měsíci
17. srpen 2024

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

ULTRABASIC
Francie
Doba používání aplikace: 6 měsíci
Vývojář Hextom odpověděl 16. září 2024

Thank you for sharing your feedback, and we're truly sorry for any inconvenience this may have caused. The issue might be related to your store's market-based regional pricing settings. You can check this under Settings >> Markets >> US Market >> Product and Pricing. Because of these settings, the price displayed on your store may differ from what is shown in your Shopify admin >> Product page.

We've reached out a few times to clarify this and offer further assistance, but we haven't heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We'd love the opportunity to help resolve any remaining issues for you.

27. srpen 2024

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

COTA
Hongkong – ZAO Číny
Doba používání aplikace: Asi 2 měsíci
Vývojář Hextom odpověděl 16. září 2024

Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.

7. říjen 2024

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app.
Don t recommend. Also email support is very slow.

Cumpar Sigur
Rumunsko
Doba používání aplikace: 8 dny
Datum úprav: 23. září 2024

No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time.

I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM

Who Wore Whhat
Indie
Doba používání aplikace: Asi měsícem
17. říjen 2024

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

LARIETTE
Rumunsko
Doba používání aplikace: 4 dny
30. červenec 2024

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below:
Your request (94xxx) has been updated. To add additional comments, reply to this email.
I have to unload this APP!

ESENG-DE
Německo
Doba používání aplikace: Asi 24 hodinami
Vývojář Hextom odpověděl 30. srpen 2024

Hello,

We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced Translation" feature. You are more than welcome to try our app and the "Advanced Translation" features, powered by OpenAI ChatGPT-4, which offers much better translation quality.

We've sent a few emails but haven't received a response. Could you please check your inbox and spam folder when you have a moment?

We look forward to assisting you further.

14. srpen 2024

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

Ozayti IT (Staging)
Francie
Doba používání aplikace: 17 minutami
Vývojář Hextom odpověděl 27. srpen 2024

Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the time, and we are looking forward to your replies.

To clarify, our app offers unlimited Basic Translations, allowing you to translate up to five languages for free. The 5,000-word limit applies only to the Advanced AI Translation tool. In addition, We offer free trial for all the paid plans, so you can also use our free trial to get additional word credits for free.

We hope this clears things up, and we’re here to assist further if needed!

27. únor 2024

Stay far away from this app!

The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall.

They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support.

Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.

Weriion
Švédsko
Doba používání aplikace: Více než 2 roky
Vývojář Hextom odpověděl 5. květen 2024

Hi,

We sincerely apologize for any inconvenience you've experienced.

We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet.

Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further.

Thank you,
Hextom

3. červenec 2024

Very bad. Customer service often doesn't respond. And it crashes easily

goelia1995dev
Austrálie
Doba používání aplikace: 2 měsíci