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OMG! I'm here hoping more people use the app so we can get a larger variety of products because so far I am very impressed with this company. Pros:
*The app is so easy to use, the photos and descriptions are all very detailed and great quality. *They update my shop immediately when stock changes as well as send an email notification.
*Shipping is relatively fast. *Customer support is outstanding. One of my sold products was out of stock and they not only contacted me with options to replace it but recognized it was a set piece to another ordered product and offered to replace the whole thing with another color. *One of the products my customer ordered didn't pass quality check and they sent me an email notifying me and that they'd have a new one ready to ship in a few days. Cons:
*I can only add the products to one collection from the app so I have to go back into my shop to add it to other collections. This is especially challenging when I work from my phone because Shopify doesn't let me update the collections either.
*Still slightly limited options in the handbags, shoes, middle aged kids and accessories collections. I'd also love to see men's' apparel someday soon. I haven't received the products yet to review packaging/etc., but so far I am so impressed. I have run my boutique from home for 3 years and I scaled beyond my own capabilities. It was dropship or huge overhead costs associated with opening a warehouse and hiring staff. I am so glad I went with dropship. My customers have more options and I have less stress. I had some issues with setting up my shipping and Gretle provided outstanding and quick support. Thank you.
Hi P.FLWD,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Our team is so glad to have you onboard and as we continue to grow, we will definitely work hard to be better and better. 💛
We do everything we can to create a seamless experience with all the help you need so that you will be a lifelong customer of ours. We want you to know that we heard you, and we are listening! Reach out to our team any time for any questions, suggestions or help needed. 💛
Such an awesome service and Gretle was amazing assisting me with any questions I had along the way :)
Hi, UtmostAttire
We're so happy that our team member was able to assist you. Please don't hesitate to reach out to our 24/7 support team again!
A quick review after my conversations with Allan and Gretle from Trendsi Customer Support. It's not the first time I have had questions and I must say that the customer support is always fast and very very helpful.
Hi, Pimamour
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.
Truly the only dropshipping app I ever use. Super easy to setup and use. Lots of amazing products every week. And honestly, the best support. I've never had any issues with my orders until today. Lee responded and fixed my problem right away. There is also a free Facebook support group which is AMAZING!
Hi La Sirena Boutique,
We are so elated that you love everything Trendsi has to offer. We hope to become your most valuable business partner and please reach out to us anytime you need help.
Greetings, I spoke with Gretle, who help me with converting a mailing label to 4x6 for 8.5x something. Gretle put up with my lack of tech experience. Thank you very much
Hi, The Eclectic Place
We are so happy that Gretle was able to help answer all your questions and also excited to help you grow your business! Your success matters to us, so please don't hesitate to reach out again for assistance.
There's no better customer service than Trendsi, hands down! Special shout-out to Gretle from the customer service department for incredible service recently. There is even a facebook group for questions, support, and updates. Love Trendsi!
Hi, Remote Loungewear
Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please continue to reach out for any help needed!
Very good customer service and Allan was very informative.
Have just started to import the items and seems to be fine
Hi, Zen Coutoure
Thank you so much for your kind review. It's our mission to make your experience with Trendsi easy and stress-free. Please don't hesitate to reach out again when you need help!
Chette was so friendly and helpful! I just downloaded the app this week and I'm already very happy with their customer service. Thank you!
Hi, The Shoe Trunk
Thank you so much for your glowing review. It is Trendsi's mission to provide you with the best service and quality products to jumpstart and take your business to the next level and we are so glad you chose us! Please reach out to our 24/7 customer support for any help needed.
OMG, sooooooooooooooooo I reached out to Trendsi and spoke with Charmaine the best chat agent ever to walk the face of the universe AND because of her my clients can now purchase products from the site. [Our shipping rates was not completed] THANK YOU CHARMAINE!!!
Hi Carter Kennedy Showroom,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Charmaine is truly a gem to have on our team! We count ourselves lucky for users like you. Please reach out to our CS team anytime!
This app is amazing and the customer service is top notch! Charmaine helped me find tracking for orders and responded very quickly. The company is very open to feedback and will go above and beyond to help!
Hi Three Hippie Sisters Boutique,
Thank you so much for your amazing review! And we agree, our customer service is a real gem! We will make sure to pass along the compliments to Charmaine and we look forward to helping your journey. Feel free to let us know if you have any questions or feedback, and we are always happy to help.