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Trendsi is the best fashion app on Shopify. I love all the options at the US Warehouses which is only 2-5 business days shipping! I once needed help and Audrey was super nice and very responsive! I would definitely recommend this app to everybody!!
Hi, Ollie & Kay Boutique
We are so happy that Audrey was able to assist you with your questions. We can't wait for you to receive your first sample order. Please don't hesitate to reach out again if you need anything. We are available 24/7!
Mary was SUPER helpful this evening when I needed help tracking an order. The Trendsi team is always a joy to work with.
Hi, The Beautiful Teacher
Mary really is a rockstar! Thank you so much for your kind words! We'll make sure to pass along the compliments to her. Please don't hesitate to reach out to our 24/7 support team again!
I love this app! It's so easy to use and the Customer service is GREAT! (MIA) Was so awesome helping me in the entire process. I deff recommend using this.
Hi, alysia's Merch
Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping.
BEWARE
Hello Gym Girl Era,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've experienced with your orders, and we appreciate your patience.
We understand that this has been a frustrating experience, and we want to assure you that we take your concerns seriously. Our team is actively investigating the issues you've raised to identify the root causes and implement necessary improvements.
At Trendsi, we strive to provide a seamless experience for our customers, and we regret that we have fallen short of your expectations. We genuinely value your input as it helps us address areas of improvement and refine our services.
We acknowledge that managing large order quantities can be complex, and we are committed to enhancing our processes to ensure timely and accurate fulfillment. Additionally, we recognize the importance of clear communication regarding shipping status and any potential delays. We will work diligently to address these issues and prevent them from occurring in the future.
To better assist you, we would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and make things right for you.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us refine and improve our services. Thank you for your understanding, and we look forward to the opportunity to make amends.
I contacted Trendsi support regarding an overseas shipping issue. Angelo responded quickly (within seconds) with updated information. I'm extremely pleased with their customer service and sense of urgency regarding customer service.
Hi, Sofia Valdelli
Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Angelo and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊
Had some hick ups due to trendsi discontinuing shipping to non-us destinations but Lori was very helpful in explaining and just needed to make minor adjustments to my store. Hope international shipping can resume at some point in the future.
Hi, Cherry Lake Ranch
We apologize that we have to pause international shipping as of this time, we just want to make sure that everything has been planned accordingly when it comes to international shipping. Don't worry though, we will be back. 😊 We will make sure to pass along the compliments to Lori. ❤️
Mia was a terrific help! Great customer service! Love the home decor items too! I am so glad I found Trendsi!
Hi, Polka Dot Boutique
Thank you so much for your review and we are so glad to hear that Mia assisted you with an issue you encountered! Please feel free to pop by anytime for any questions or help! 💛
I'm just starting out. So i hope everything works out. But so far i have found a lot of great products for my niche. I think the product prices are fair. and when I had a ton of questions, Maria helped me right through and was great and very professional. i love good customer service. and Maria was just that.
Hi Ivy+Juniper,
Welcome to Trendsi and thank you so much for your review! Maria is one of our best and brightest team member and we're so glad that she was able to help you. It is our mission to help online sellers grow their business so please feel free to reach out to us anytime you need! 💛
So far, I'm really impressed with the integration. As a new business, and with my first couple orders now coming in, the process has been smooth. Reaching out to customer service via their chat is always fast. Just spoke Anya to get an update on an order and she was great.
I would like to build a lasting relationship with Trendsi and explore incorporating white label branding with them as I grow. Hoping they take their business to this next level. I've noticed a few competitors offering this service where they tag white label with my brand, so looking for them to catch up to that. For now, I'm sticking with Trendsi and recommend them to anyone in the fashion dropshipping business.
Hello, Dehalla
We are so grateful for your review. Our team is delighted to hear that your experience with our service was pleasant. It is our mission to help our merchants every step of the way and to be transparent above anything else. Please pop by again for any help needed. We are available 24/7!
Angelo assisted me today. Trendsi is on top of their game with the customer service! Thank you Angelo!
Hi, Ancient Society Co
We really appreciate your feedback and look forward to the growth of your business as well! Our 24/7 support is always here when you need us :)