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Mia helped me so much with all my many questions I had for her. She was so helpful. Especially someone like me that is just getting started. Thank you.
Hi, RYHOW
Thank you for your review and we are glad that Mia was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
Chette was amazing and quick at answering my questions to the fullest. I would absolutely recommend this company
Hello, NomadFit
I'm glad to hear that you had a great experience and that Chette was able to help you in a helpful and timely manner. I will make sure to pass along your kind words to Chette. If you have any further questions or concerns, feel free to ask and I will do my best to assist you.
Czarina WAS SOOO AWESOME! She helped me with getting the shipping rates done, which was SOOO COMPLICATED despite the directions given on the website. THANK YOU Czarina! SHE deserves to be over the company with all of the patience that she had with me!
*UPDATE*
I had an issue with my products not syncing to my shopify store. Gretle was able to help me out today, and we found that it was a system error. Thanks Gretle for your help. It was very well appreciated.
UPDATE:
Raymart helped me with getting my shipping information in perfect working conditions. I was unable to ship to local addresses (within the USA), until this wonderful person helped me! THANK YOU Raymart!
Hi, Ice Gold Apparel
Thank you for your review and we are glad that Czarina was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
I placed a test order, in the back office assigned 2 tracking numbers. The tracking shows shipped from China and delivered in California warehouse. Now waiting on the USPS carrier to get the sample order and ship to my address directly.
Reached out twice through live chat to explain their process further, and they advised shipping is 5 to 10 business days. This means my customers are not going to be pleased with their slow shipping.
There needs to be clearer shipping policies and no false advertising. They advertise shipping from the US, and with only a 7-day return policy. Is that return from purchase date, if so customers will not being able to return items once they receive.
Went to Google & Pinterest for marketing, they denied my store because of Trendsi and their policies. It is a big headache that needs to be improved.
Hello JANNETTES DESIGNS
Thank you for sharing your feedback with us. We're sorry to hear that our app hasn't met your expectations. Your opinion matters to us, and we take your concerns seriously. We are committed to ensuring a positive experience for all our users and will work diligently to address your concerns. Thank you for helping us grow and improve.
Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will delete it .
Hi world beauty and gold jewelry,
We are sorry to hear of your experience! Our US orders are usually processed, shipped, and delivered to your customer within 2-5 business days. Upon checking on your orders, it looks like the processing time was a little longer than normal. But we should still be able to deliver the orders within the guaranteed delivery time of 2-5 business days. We will take a closer look at what happened and follow up with you via email. Thanks for you time!
I spoke with CHETTE and she was phenomenal!! Super fast response, knowledgeable, helpful, and a real joy to work with! If you ever contact support you will be AMAZED! Thank you, Chette!!!!!!
Hi, The Closet Resale Connection Co.
Exceptional customer service is very important to us and we are glad CHETTE was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!
I contacted Trendsi via chat and spoke with Mia today, she was very informative and was able to promptly respond to my inquiry. Great to have good support from Trendsi! Thank you Mia for helping me.
Hi, AUGUST ESTHER
Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Mia and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊
I spoke with Angelo on the chat feature and had my issue resolved in less than 5 minutes. Very helpful! I am excited to use this company to boost my business.
Hi, The Practical Pearl Boutique
Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Angelo and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊
Trednsi is great customer service answered all my questions super fast. I can wait! I am going to order a few samples and get to work.
Hi,
Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
Mary was nothing short of exceptional. She exceeded my expectations in every aspect, answering all my questions thoroughly and demonstrating a level of kindness that is truly commendable. I highly recommend seeking her assistance, as her expertise and sweet demeanor make her a truly remarkable asset to any customer service team.
Hello, FabCompanion
I'm glad to hear that you had a great experience and that Mary was able to help you in a helpful and timely manner. I will make sure to pass along your kind words to Mary. If you have any further questions or concerns, feel free to ask and I will do my best to assist you.