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Hi Rebel Luxe,
Thank you for sharing your experience, and I’m truly sorry to hear that you’ve had issues with the quality of some products and the return process. We understand how frustrating that can be, and we sincerely apologize for any inconvenience this has caused. Your satisfaction is very important to us, and we’d love to make things right. Could you please let us know more about the specific products and any challenges you faced with the return process? We want to ensure we address your concerns and improve your experience with us. Our goal is to provide you with a 5-star experience, and we truly appreciate your feedback so we can work toward that. Thank you for giving us the opportunity to improve!
Also, please be advised that my manager sent you an email since we want to make sure that this will be addressed immediately. HEr namee is Abby Padilla. You may directly reply to her message if there is anything urgent tha you need from our team.
Thank you,
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution
I received great customer from Raymart. Very patient and extremely helpful. Thank you.
Hello Touch Me Textures,
Thanks so much for the kind words! Raymart will be thrilled to hear your feedback. We're always here to help! ❤️
I recently had the pleasure of interacting with Dave, an advisor from Trendsi, and his customer service was exceptional. As a first-time customer, I had numerous questions regarding my order, and Dave addressed each one with remarkable professionalism and thoroughness.
Review of Dave's Customer Service
Responsiveness:
Dave was incredibly prompt in his responses. From the moment I reached out with my inquiries, he responded quickly, ensuring that there was minimal waiting time. This promptness made me feel valued as a customer.
Knowledge and Clarity:
Dave demonstrated a deep understanding of the products and the ordering process. His answers were clear and concise, leaving no room for confusion. He patiently explained each step and provided detailed information on the items I was interested in, which significantly enhanced my confidence in making the purchase.
Friendliness and Professionalism:
Throughout our interaction, Dave maintained a friendly yet professional demeanor. His polite and courteous approach made the experience pleasant and stress-free. It was evident that he genuinely cared about my concerns and was dedicated to providing the best possible service.
Problem-Solving Skills:
There were a few issues I needed clarification on, such as shipping details and return policies. Dave addressed these efficiently, offering practical solutions and alternative options when necessary. His ability to resolve potential issues before they escalated was impressive.
Follow-Up:
Dave didn't just stop at answering my questions. He followed up to ensure that all my concerns were addressed and that I was satisfied with the information provided. This follow-up was a testament to his commitment to excellent customer service.
Conclusion
Overall, my experience with Dave at Trendsi was outstanding. His responsiveness, knowledge, friendliness, and problem-solving skills made my first order process smooth and enjoyable. I highly recommend Dave and the Trendsi customer service team for their exemplary support.
Hello Hoxanna,
Thank you so much for taking the time to share your detailed and positive experience with Dave! We are thrilled to hear that he provided exceptional customer service and made your first order process smooth and enjoyable.
Your kind words about Dave's responsiveness, knowledge, friendliness, and problem-solving skills are greatly appreciated. We strive to offer the best support possible, and it’s wonderful to know that Dave exceeded your expectations.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to continuing to support you and ensure your experience with Trendsi remains outstanding.
Thank you very much ' RAYMART' , he solved my problem within couple minutes. he has good knowledge. I was frustrated with this problem, but he solved. once again thank you 'TRENDSI TEAM' and 'RAYMART'.
Hi Megaroyal,
Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that Raymart was able to solve your problem so quickly and effectively. His knowledge and dedication truly shine through. We're sorry for any frustration you experienced, but we're glad Raymart could turn things around for you. Thank you once again from the entire Trendsi team and Raymart! We're here for you whenever you need us. 🙌✨
Joel was amazing!! New to all this and was so helpful!
Hi Pearls7,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your support means a lot to our team, and it motivates us to keep providing the best service possible.
If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
There is a wide selection of merchandise to choose from and no cost to test a product online! So appreciate this option.
Hello Style Rx,
Thank you so much! We're thrilled you enjoyed our selection and the free trial option. Your satisfaction is our top priority! 🌟
Hi, I am new to trendsi, I just recently launched items to my shopify store. I had a question about an order that had not been fulfilled. I emailed customer support and received a response from Raymart. He was very descriptive in his explanation of the processes and even sent me examples of where to find different filters. Great customer service Raymart.
Hi serendipityandsass,
Thank you so much for your kind words! We're thrilled you love the app and had a great experience with our customer service. Raymart is fantastic, and we're glad he could help you out quickly! 😊
Smooth seamless operation.
Hi Vickie Lynn's,
Thank you for your feedback! We're thrilled to hear that everything went smoothly for you. If you ever need anything else, we're here to help!
I would like a better organize of added products to find easier which is out of order or updated info. Great app !
Hello Ladies Knight,
Thanks for the feedback! We're glad you like the app. We'll work on improving the organization of products to make it easier to find updates and out-of-order items. Stay tuned for updates!
Thanks Joel for great help
Hi Visibuyer,
Thank you for your kind words! We're glad Joel could assist you. If you need anything else, we're always here to help! 😊