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Thank you Chette for helping me, I appreciated it
Hi,
You're very welcome! We're glad Chette was able to assist you. If you need any further help, please don’t hesitate to reach out anytime 😊
Thank you Ria for your assistance!!! She was super pleasant and helpful with getting my issue resolved!
Outstanding Support & Seamless Dropshipping Partner
I’ve had an excellent experience working with Trendsi, especially their support team — Anya and Sam deserve a huge shoutout.
As a new Shopify store owner launching a fashion brand (Athlesi), I encountered a few technical sync and product integration questions during setup. Their team was consistently responsive, professional, and incredibly patient. Not only did they fix the issue with a product sync quickly, but they also followed up proactively after the chat to make sure everything was working correctly on my end.
More recently, I had to navigate a more complex situation involving an order cancellation and refund with third-party fulfillment. Charles (and Lorie) provided clear, patient, and very professional guidance throughout the entire process, following up until everything was fully resolved.
What truly stands out is their attention to detail and kindness in communication. Every interaction felt supportive, not transactional — which is rare when working with apps and integrations.
The inventory syncing, order processing, and Shopify integration have been smooth so far, and their documentation plus live support make the onboarding process much easier for new stores.
Highly recommend Trendsi to any Shopify fashion or dropshipping brand looking for a reliable supplier with exceptional customer service.
Special thanks again to Anya, Sam, Charles, and Lorie for the outstanding support!
— Elisa, Athlesi
Hi Athlesi,
Thank you so much for the amazing review! 🎉 We’re thrilled to hear that Anya, Sam, Charles, and Lorie made your onboarding and order management seamless. Supporting new Shopify brands like Athlesi and making the experience smooth and stress-free is exactly what we strive for. Your kind words mean the world — and we’re always here to help you grow! 🚀
Harold from customer support was amazing! He helped me resolve my issues seamlessly and super fast. Really impressed with the support—I highly recommend Trendsi!
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Harold was able to assist you quickly and make the resolution process smooth and seamless.
We’ll be sure to share your kind words with Harold and the rest of the team — feedback like yours truly means a lot to us. We’re grateful for your recommendation and appreciate your continued support of Trendsi.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Ria was very knowledgeable and helpful. She answered all my questions. Thank you so much!
Hi,
Thank you for the glowing review! 💛 Our Customer Service team is so happy to know they could help and make things easy for you. It’s always our goal to provide support that makes a real difference, and your feedback means the world to us.
Trendsi is an alright clothing service. They need more inventory for the US. They seem to always be out of stock or some variants are mostly out. I did need some help with their customer service and Sam sent me all the info I needed in order to find exactly what I needed fast. Thanks Sam! Hope I get you again.
Hi namparoger,
Thank you so much for your honest feedback! We truly appreciate you sharing your experience. 🙌
We hear you on the inventory — we’re working on improving availability so you can find what you need without the wait. Your input helps us get better every day!
And we’re so glad Sam was able to jump in and get you taken care of quickly! ⭐ We’ll be sure to pass along the shoutout — she’ll love hearing it.
Thanks again for being part of Trendsi. We can’t wait to serve you even better next time! 💛
Sam is the best!!
Hello Q.B.Accessories,
Thank you so much! 🤩 Sam will be thrilled to hear this — we think they’re pretty awesome too! We really appreciate the love and can’t wait to welcome you back again soon! 💫
Trendsi has been a great experience so far!
Shoutout to Harold for taking care of my recent sample inquiries :)
Definitely continuing my collaboration with them!
Hi BaeDeSau Boutique,
Thanks a ton for your review! 🌟 It’s awesome to hear that Harold was able to help with everything you needed. We’re always here for you, so don’t hesitate to reach out next time—and we can’t wait to see you around Trendsi!
Misleading fashion partner. I always face an issue with Trendsi platform. They always mislead the sellers. Because of Trendsi, my business has been negatively impacted. Trendsi always misled us. I purchased the order within the given dates, and yet my purchase products are still affected by the Lunar New Year. There support provides silly or childish excuses. I have adjusted the funds and purchased the products so that customers receive their orders as soon as possible. Then, I found out that these orders are also affected. This is unacceptable.
Hi Harlan Forge,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when you’ve done everything possible to make sure your customers receive their orders on time. That dedication to your business is exactly what we value in our partners.
We want to clarify that holiday impacts like Lunar New Year can sometimes extend beyond standard purchasing dates due to supplier closures and logistics backlogs. That said, your experience with support and communication should never feel dismissive or unclear — and we take that seriously.
Your business matters to us, and we’d really appreciate the opportunity to review your specific orders and make this right. We will investigate further and provide a clear, detailed update to you through email.
We’re committed to improving and to supporting your success. Thank you for being part of Trendsi.
I had issues with my products because they were showing out of stock, and I sent a quick email and booked a meeting in less than 30 minutes with Sherwin Xia. Sherwin Xia's professionalism was evident as he resolved the issue within minutes. I am so delighted to have all my products showing as available in my store.
Hi Demelitesltdstores,
Hi! Thank you so much for sharing your experience. 😊 We're thrilled to hear that Sherwin Xia was able to resolve your product availability issue so quickly and professionally.
It’s wonderful to know your products are now showing as available in your store, and we’re always here to support you whenever you need assistance. We really appreciate your feedback!
