Trexity , 21 reviews
- 100% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars
Friendly to work with and fast to workout issues with customer service. Great pricing and service for our customers who enjoy the quick local alternative deliveries.
Beautiful, easy to use user interface makes scheduling deliveries a breeze! Drivers have always been reliable. Client support has always been quick and helpful when needed. Honestly makes getting orders to customers so easy. Definitely recommended!
Excellent local delivery option for small businesses. Since first trying them a year ago, Trexity has blown me away with the improvements to the experience, and now has a very compelling product.
The updated flat-rate monetization model provides for very low costs to your business (roughly $7-10 to anywhere in the city for us). In our case this allows us to offer same and next-day local delivery service for free with a relatively modest order value requirement. When a customer receives notice that their delivery has been picked up, they are sent a simple email with a button to track, and a button to tip. The tips options are given as 3 flat amount buttons, rather than complicated percentages or fees. I like this as customers will tip nearly 100% of the time, and it means the baseline tip to the drivers is reasonable even for quite small delivery orders.
As others have mentioned, service and communication are now among the best I've experienced from any partner. Issues are resolved quickly and efficiently by simply calling the support line which is answered within a few rings by a dedicated support staff.
There are still a few quirks and places to improve, specifically on the Shopify integration and route-optimization sides of things, but on the whole I absolutely recommend any local shops within Trexity's service area interested in trying out local delivery give them a shot.
The team at Trexity was very helpful in helping us integrate their app into our store and customer service has been excellent. We appreciate the way it works seamlessly and easily when fulfilling orders and have had no issues with the deliveries. A great option for local deliveries.
I would give Trexity about a 4.5 out of 5 as there is some room to improve in terms of driver pickup and delivery time after pickup.
Trexity is very useful for small businesses (especially if you are very small/mom n pop shop that's looking to get help with local delivery). You can integrate it into your shipping options. There are some minor kinks here and there, but it's mostly very very smooth and easy to use. We have recommended Trexity to multiple friends who own their own shops or small at home businesses.
Great for delivery within your city.
- Slick integration from your Shopify orders (no doubt because it was made by former Shopify employees).
- Easy batch download of labels.
- Great customer service. Always available to help and listen to users' suggestions for improvement.
- Built with the user in mind
We love how easy it is for shopify to send order info to Trexity, and then for us to send deliveries out with them. The integration works seamlessly. We find the drivers are prompt in accepting and then arriving for the pickups. Love the UBER-style notifications and map to follow the order on delivery! Lastly, Trexity has phenomenal customer service, they've always been there to help when something doesn't go right. They always make it right.
Trexity filled a need for our business looking to get orders out quickly and reliably. Their app is easy to use and most importantly, they have very responsive customer service. I can easily reach them by chat should I have any issues.
I also like how they are accountable and transparent about the billing. Very happy with their service.
Easy to set up and consistently good service. Have been using Trexity for 5 months so far without any issues.
Easy to use, reliable and good pricing. We have been using Trexity for a few months now. They are always there to help and the setup was smooth. Highly recommended!