Trusted Shops reviews and more

Buena solución de apoyo a las ventas, especialmente para generar confianza en el usuario final. Sin embargo, el seguimiento por parte del equipo de Trustshop a veces puede resultar algo limitado o lento.

No se trata de una solución económica, ya que el coste se aplica por país. Además, en algunas ocasiones nos hemos sentido decepcionados por la actitud poco flexible del responsable de nuestra cuenta, teniendo en cuenta que somos clientes desde hace tiempo y tenemos contratados varios productos con ellos.

Un servizio molto utile per dare voce alle esperienze dei clienti ma anche per dare il giusto risalto alle aziende che cercano di lavorare bene ogni giorno.
Il servizio clienti è professionale e molto disponibile, in ogni fase.

Trusted Shops works very fine and the support is on the highest level. We very appreciate the tools.
Harald
theraphango.com

After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service.

First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value.

However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract.

After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients.

There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.

Professionali, collaborativi e ovviamente servizio esterno alle aziende percui recensioni credibili. Sarebbe bello da parte dell'azienda mettere in risalto in qualche modo le aziende con le recensioni migliori proprio per dare senso e continuità al servizio. Comunque tutto sommato consigliabile e professionale.