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Most everything can be done through the Trustpilot app in Shopify with some "minor" aspects. Else the website has the other additional details to configure Trustpilot. So far after about 3 months, the "Free" plan has been a good fit. Looking to see value of our before we StepUP to a paid plan.
Thank you for your feedback! We're happy you're having a great experience with the free plan. Please reach out to us once you are ready to upgrade. :)
De integratie met shopify lukt nog niet, dus nog niet helemaal happy met de keuze. Ik hoop dat dit snel is verholpen en ik gebruik kan gaan maken van TP
Hi Italianmaniacs, thank you for sharing this with us. We are constantly updating the product, so please look out for further future updates. In the meantime please do feel free to share with us exactly what issues you are facing when using the integration so we can feed this back to our product team.
Thank you,
The Trustpilot Team
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop
Thanks for taking the time to write this review and make us aware of this issue.
We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.
In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.
We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.
Kind regards,
Sacha - Trustpilot
Je n'arrive pas à me connecter car une fois que tout est installé, l'application renvoie sur la page de connexion et dit que les identifiants sont faux.
Hi Auvezik, thanks for sharing this with us. Login issues can be resolved by contacting our support team using the following link https://support.trustpilot.com/hc/en-us/requests/new
Though we may not be able to change your 1 star review - we at least try to get you logged in!
Thanks
Trustpilot Team
Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem.
Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.
Hi Apple Guru,
Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account.
Thanks,
Trustpilot team
Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.
Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.
Hello Hemmavid,
Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible.
We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free
We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Kind Regards
Jen - Trustpilot
pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere.
Hi Junic, thanks for sharing this with us. We're sorry to hear that you are unable to log in - please contact our support team by using this form - https://support.trustpilot.com/hc/en-us/requests/new.
Thanks
Trustpilot Team
The fact that they only score 2.4 says everything about them. Customer using Trustpilot as a site to review other businesses should be aware of what they're really like. To begin with your business is placed on there inviting reviews whether you like it or not, which in itself is a disgrace - transactions are private between ourselves and our customers unless WE say so, not some random company that's only in it for profit at your expense and the reputation of your business at risk. We had one review claiming we were scammers, simply becuase the customer's order got lost in the mail (we did subsequently refund him). That's clear defamation of character and a libellous remark, but when we asked for help they didn't want to know. We had another which was clearly either from a competitor or had been left in error as it mentioned a member of staff we'd never heard of and a product we'd never sold, yet again Trustpilot refused to remove it. It's absolutely shocking when you have worked hard to build your reputation. On other occasions I've reviewed other businesses and had my reviews rejected because Trustpilot said they were fake. So their system clearly doesn't work and their so called back up support is non-existent, just as others have said. However you want to use your reviews to improve your business, trust Trustpilot at your peril. If anybody needs to be shut down they do.
Hi 1st Mobile,
Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot.
As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided.
Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them.
Thanks
Trustpilot Team
Werkt totaal niet wil je app instaleren doe je dat dan zie je dat ie gaat instaleren en daar blijft hij op hangen meerdere keren geprobeerd werkt niet