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Very poor app, didn't work well when sending previous emails for reviews. I wish there was a working version.
Hi Force of Life,
Thank you for your review,
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you.
You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations
We hope to hear from you soon and get your issues resolved.
Kind regards,
Kerry-Trustpilot
Very easy to use and free for the basic functions. Thanks! I would recommend Trustpilot to anyone who has a small business and happy customers. :)
Hi Coleccion Berlin, thank you for leaving a glowing 5 star review of our product integration. We're really pleased to hear that you're enjoying it and that you would recommend others using it too!
Thanks
Trustpilot Team
Les plans affichés sur cette page ne sont plus d'actualité, il n'y a aucun plan à 49$ par mois disponible.
Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed.
Thanks
Trustpilot Team
Very useful to build a trusted community of customers reviews.
I would love to see more new features.
Hi Tuplanhogar, thanks for sharing this awesome feedback with us! Our product and development teams are working to constantly improve our integrations, so watch out for new features coming in the future!
The App worked fine for me. It has a very easy to use drag and drop interface. I didn't have any issues setting it up or using it.
Thank you for your review!
poorly designed UI, weak support, worst multi language management ever (for templates, invitations setup), several glitch, not user friendly, bad synch, not even the option to custom colours to match brand look & feel => disappointed. Not awful but considering the price of the app/service shall do much better.
Hi Camus Cognac,
Thank you for taking the time to share this feedback with us and others using the Shopify integration. We see feedback as an important driver of change here at Trustpilot and value all input be that negative or positive. We are constantly making improvements to our integration and are currently working to improve features such as language options. If you would like to share more information with us about your support experience and user experience whilst using the app please do so by sending us a DM on Twitter - @TrustieSupport.
Thank you,
The Trustpilot Team
Wenn man versucht, das Widget zur Website hinzuzufügen, passiert nichts ... darüber bin ich sehr enttäuscht
Hello taptwo-shop
Thank you for getting in touch and letting us know about your experience.
We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.
Kind Regards
Jen - Trustpilot
The app itself looks quite functional but being able to login took time and effort due to an error. This isn't the end of the world as long as its a once-off. (in my case it was) BUT adding widgets and integrating to Shopify was useless it just didn't work properly. So I have uninstalled and moved on to something different. You really need a live chat service for support (Maybe you do for the US timezone but not in Aus)
Hi iDigital Games,
Thank you for your review.
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you. You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We hope to hear from you soon and get your issues resolved.
All the best,
Kerry-Trustpilot
Turn off your pop-up blocker before you add the TrustBox, then you'll be golden. Great product and service team, thanks!
Hi Crypto Gummies Variety Pack,
Thank you for providing a helpful tip! We're glad you're having a great experience with Trustpilot :)
Thank you,
The Trustpilot Team
Good support but extremely buggy :((
Hello,
Thanks for your review.
If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help.
Kind regards,
Kerry-Trustpilot