txted ai — Agentic Inbox
- Pricing
-
Free plan available
- Rating
- 5.0 (1)
- Developer
- Txted.ai llc
Featured images gallery
One thread for customers—from questions to checkout to support
txted ai helps Shopify merchants sell and support customers across a continuous SMS and WhatsApp conversation. The app uses Shopify store data to answer product questions, share policies, and provide shipping and order updates in real time. It guides customers to relevant products and variants, adds items to cart, and sends checkout links in chat. For post-purchase support, txted ai collects issue details and routes conversations to your team when human help is needed.
- Answer product questions with up to date catalog, pricing, and shipping details
- Recommend relevant products, variants, and add-ons based on customer preferences
- Add items to cart and send checkout links in chat using storefront inventory
- Create support tickets from messages and route issue details to your team
- Maintain customer context across sales and support so shoppers never repeat them
Languages
English
Works with
- Shopify Admin
- SMS
Categories
Pricing
Free Plan
Free
- Unlimited profiles
- 50 conversations/month
- SMS & WhatsApp channels
- Unlimited checkouts
- Built-in analytics
- Standard support
- No overage fees (pauses at 50)
Starter
$29.99 / month
$0.10 per extra conversation after 250/month
- Unlimited profiles
- 250 conversations/month
- SMS & WhatsApp channels
- Unlimited checkouts
- Built-in analytics
- Standard support
Base
$99.99 / month
$0.05 per extra conversation after 1000/month
- Unlimited profiles
- 1000 conversations/month
- SMS & WhatsApp channels
- Unlimited checkouts
- Built-in analytics
- Priority support: 48hrs
High-Volume
$399 / month
$0.03 per extra conversation after 5000/month
- Unlimited profiles
- 5000 conversations/month
- SMS & WhatsApp channels
- Unlimited checkouts
- Built-in analytics
- Dedicated support: 24hr
- Dedicated account manager
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Installation was super easy — we were up and running almost immediately. We sell merchandise internationally, and a lot of our customers reach out with questions via WhatsApp, so this fits naturally into how we already support customers.
Support is fast, and the handoff email pulls together all the customer and order info in one place, which saves our team a ton of time.
One small downside is that they don’t currently support a custom WhatsApp number, but it hasn’t been a big issue for us so far.
Support
App support provided by Txted.ai llc.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
-
Edit customers
Customer data
-
View products
Products, collections
-
Edit orders
Order fulfillments, all order details for the last 60 days, draft orders
-
View Online Store
Theme
-
View Shopify admin
Legal policies
More apps like this
