Unified Repairs Support

Unified Repairs Support

Free plan available
Rating (3.5)
Reviews
Developer

About this app

Launched

May 12, 2022

Languages

English

It is a repair software for E-commerce stores that allows your team to manage all repair tickets

It lets you: - Create unlimited repair requests - Create a customer to register with a repair request - Change request status to “open”, “repaired”, “completed” or any “custom” status - Track the history of repairs - Create unlimited Email Templates to associate with each status - Allocate custom colors to each status associated with repair requests - As repair is done, create a draft order based on products used in the repair process

It lets you: - Create unlimited repair requests - Create a customer to register with a repair request - Change request status to “open”, “repaired”, “completed” or any “custom” status - Track the history of repairs - Create unlimited Email Templates to associate with each status - Allocate custom colors to each status associated with repair requests - As repair is done, create a draft order based on products used in the repair process more
  • With a few clicks install the app and start using it for repair tickets.
  • Internal Chat History, Ticket Statuses, Tickets Notifications, and much more.
  • Integrate Customer Side Form to store and start to collect repair requests.

Pricing

Free

Free

  • 10 Repair Requests
  • 24/7 Support
  • All features included*

Unlimited

$14.99 / month

  • Unlimited Repair Requests
  • 24/7 Support
  • All features included*

Dedicated Server

$49.99 / month

  • Unlimited Repair Requests
  • 24/7 Dedicate Support
  • Tailor the app as per your needs*
  • All features included*

Free

Free

  • 10 Repair Requests
  • 24/7 Support
  • All features included*

Unlimited

$14.99 / month

  • Unlimited Repair Requests
  • 24/7 Support
  • All features included*

Dedicated Server

$49.99 / month

  • Unlimited Repair Requests
  • 24/7 Dedicate Support
  • Tailor the app as per your needs*
  • All features included*

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

4 reviews

Overall rating
3.5
Counts per rating level
  • 25% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 50% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 7, 2024

I lost all my pictures. I was counting on this app to track all of my repairs, but they made a change in the server after pictures wouldn't load, and now I can't access the pictures of all of my clients' repair items.

No immediate response when I message them, even though it says 24/7 support.
Very upsetting and unprofessional.

Edit: They responded a day later. The data is lost (they will back up in the future, but that doesn't help retrieve the list pictures). That could potentially mean a loss of thousands of dollars on a customer's misidentified piece.

HK Jewels
United States
About 1 year using the app
Yity Apps replied April 8, 2024

Thank you so much for putting your trust in our app and going with us from quite sometime. We sincerely apologize for the inconvenience and frustration you've experienced due to the recent issues with our app's impacted a few of our customers and we understand the seriousness of this situation.

We want to assure you that we are taking this matter very seriously, and we are actively working to rectify the situation and prevent such incidents from occurring in the future. Our team is already working closely with you. Please know that we are here to support you during this time. If there's anything specific we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Your satisfaction and trust are of the utmost importance to us, and we are dedicated to earning back your confidence in our service.

Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding and patience as we work to resolve this matter.

Sincerely,
Yity Apps Team

September 8, 2022

Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen

hedo computers
Netherlands
6 months using the app
January 30, 2023

Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.

LabJack
United States
3 months using the app
August 15, 2022

App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.

SewingMachine.com
United States
3 months using the app

About this app

Launched

May 12, 2022

Languages

English

Built by Yity Apps

About Yity Apps

4.8 average rating

2 years building apps for the Shopify App Store

Unit 7 - 31 Newgate Street,, Burntwood, ENG, WS7 4UF, GB

Support

Send a message

+447360235810 (SMS & WhatsApp Only)

app-support@yity.co.uk

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