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It is a repair software for E-commerce stores that allows your team to manage all repair tickets
It lets you: - Create unlimited repair requests - Create a customer to register with a repair request - Change request status to “open”, “repaired”, “completed” or any “custom” status - Track the history of repairs - Create unlimited Email Templates to associate with each status - Allocate custom colors to each status associated with repair requests - As repair is done, create a draft order based on products used in the repair process
- With a few clicks install the app and start using it for repair tickets.
- Internal Chat History, Ticket Statuses, Tickets Notifications, and much more.
- Integrate Customer Side Form to store and start to collect repair requests.
Languages
English
Pricing
Free
Free
- 10 Repair Requests
- 24/7 Support
- All features included*
Unlimited
$14.99 / month
- Unlimited Repair Requests
- 24/7 Support
- All features included*
Dedicated Server
$49.99 / month
- Unlimited Repair Requests
- 24/7 Dedicate Support
- Tailor the app as per your needs*
- All features included*
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (3)
Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.
App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.
Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen
Support
App support provided by Yity Apps.
Resources
Launched
May 12, 2022
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