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Podle hodnocení
Good customer service! She really went out of her way to help me solve my problem! :D
Thank you for your kind words!
We're delighted to hear that our team member went the extra mile to assist you. 😊
Providing great customer service is our priority, and it’s always wonderful to know when we’ve made a positive impact.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Best support so far. Thank you
Thank you for the wonderful feedback!
We're so happy to hear that you had the best support experience with us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The app features a beautiful design that integrates perfectly with my store, and it offers a variety of options to customize upsell offers.
The customer support team is incredibly responsive and resolved all my issues quickly, which made the setup process seamless.
I highly recommend this app to anyone looking to boost their sales!
Thank you so much for the wonderful feedback!
We're delighted to hear that you love the design and customization options for upsell offers and that it integrates so well with your store. It's fantastic to know our support team was able to make your setup smooth and seamless.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
great app for bundle deals and conversions. Bhagya was so helpful and took the time to help me with my inquiry.
Thank you for the great review!
We're thrilled to hear that you're enjoying the app for your bundle deals and conversions.
It's awesome to know that Bhagya was able to assist you and provide the support you needed.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The app works well, and when I have questions or problems, their team is very quick to provide a solution. I really recommend it. I don't give it 5 stars because I think we can always improve no matter what we do, but the system works very well.
Thank you for your thoughtful feedback!
We're glad to hear the app is working well for you and that our team has been quick to assist with any questions or issues.
We appreciate your perspective on continuous improvement and are always striving to make things even better.
If you ever have more suggestions, please don’t hesitate to share them with us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Stiamo provando i bundle all'interno del nostro e-commerce. Tante personalizzazioni e sembra andare molto bene. L'assistenza poi super! In chat immediatamente sono stati d'aiuto e hanno risolto il mio problema.
Grazie mille per il tuo feedback positivo!
Siamo felici di sapere che ti stai trovando bene con i bundle e che le personalizzazioni ti soddisfano.
È fantastico che il nostro team di assistenza sia riuscito ad aiutarti immediatamente.
In caso di ulteriori domande, puoi contattarci via email a support@helixo.co o tramite la chat nell'app. Siamo sempre felici di aiutarti!
Un caro saluto,
Helixo Support Team
The help from their team was quick and solved all of my issues and questions.
Thank you for your feedback! We're happy to know our team was able to respond quickly and resolve all of your issues and questions.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Timely reply to my query, great
This app is very user friendly and has all the features required for cross selling and upselling. What truly set it apart was the fast customer support especially Baghya who made sure everything was running smoothly. I definitely recommend :)
Thank you for your fantastic review!
We’re delighted to hear that you find the app user-friendly and equipped with all the features for cross-selling and upselling.
We're especially glad that Bhagya could provide such fast and helpful support to ensure everything ran smoothly for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo