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Highly recommend this app if you're looking to create upsell moments like adding bundles discounts, pop-up reminders, volume discounts, etc.
I was originally looking for an app to do bundle discounts, but did not know that shopify had so many restrictions on stacking discount codes and the whole experience was frankly quite confusing. Fortunately, the support for this app is incredible. They were able to walk me through everything I needed to do to get the widget looking and working exactly as I wanted.
I've spoken to multiple support staff and they were all lovely, but I would like to specially shout out Lishana, who truly went above and beyond in helping me with my many questions and requests.
Thank you to the team for this wonderful and flexible app! They have a free trial so definitely check it out if you're interested!
Thank you so much for your kind words and recommendation! We're thrilled to hear that our app has been helpful in creating upsell opportunities and addressing your needs.
Our support team is dedicated to providing excellent assistance, and we're glad to know you had a positive experience with Lishana.
Your feedback means a lot to us, and we appreciate your cooperation.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
This is a very user-friendly app and the app developers have a very quick response time. Some of their features were not compatible with our website and they made code updates and recommendations that quickly fixed the issue. I highly recommend this app.
Thank you for your fantastic review! We're delighted to hear that our app has provided a user-friendly experience for you. We understand the importance of simplicity and ease of use, and we're glad to know that our app has met your expectations in that regard.
Our team is committed to providing a seamless experience, and we appreciate your positive feedback.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This is one of the only upselling app that seems to have thought of everything!!
They have been a great help in solving issues I was experiencing, and answering any questions I have about the app / potential customisation.
The only thing I would recommend they add is an upselling widget that is triggered based certain products added to the cart and offers discount based on cart value of those particular products.
Thank you for your review!
We're thrilled to hear that our upselling app has been helpful in solving your issues and addressing your questions about customization. We appreciate your feedback and suggestion.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This is a great App ive been using it for a few years now and any time i get stuck their help desk is on top of it. Today Archana from their help desk help me fix a logic problem I was having with the add to cart button and its position and right away she noticed that the delineator was wrong and it was a simple thing but i was stuck. great app and great service. also the analytics show that we get more engagement from the widgets and we even notice people who don't check out online come into the store and purchase the product.
That is so kind of you to say. Thank you for leaving such a great review.
We shall keep our efforts up to improve our services for you.
If you need further assistance please contact us at support@helixo.co or via our in-app chat.
- Tinu, Customer Support Advocate
It has been challenging to find an app that fits my business' needs but Archana was incredibly helpful in setting up a funnel for me and answering every single question I had. I'm amazed with the level of hands-on support provided and really appreciate the time she took to set up a call. Plus she was very kind and patient. Thank you so much, I highly recommend her as well as the app!
Thank you so much for sharing your experience!
We’re thrilled to hear that Archana was able to guide you through setting up your funnel and provide the hands‑on support you needed.
Our team takes pride in being patient, kind, and thorough, so it’s wonderful to know that stood out to you.
We truly appreciate your recommendation and look forward to continuing to support your business as it grows.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Sehr freundliche und kompetente Supportmitarbeiter. Durch die Hilfe konnten Probleme in kürzester Zeit behoben werden. Vielen Dank!
Vielen Dank für Ihr tolles Feedback!
Es freut uns sehr zu hören, dass unser Support-Team Ihnen schnell und kompetent helfen konnte. Ihre Zufriedenheit bedeutet uns sehr viel. Wenn Sie weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da!
Bei weiteren Fragen kontaktieren Sie uns bitte unter support@helixo.co
oder über unseren In-App-Chat. Wir helfen Ihnen jederzeit gerne weiter.
– Helixo Support Team
Excellent customer service and very helpful
Thank you for your kind words! 😊
We're delighted to hear that you had a great experience with our support team. Providing excellent customer service and helpful assistance is always our goal. If you ever need anything else, we're here to help.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Archana was really supportive in helping me resolve teething issues and helping me set up my first funnel. I will deffinitely continue using the product. I need support as I am just learning.
Thank you so much for sharing your experience!
We’re thrilled to hear that Archana was able to guide you through setting up your funnel and provide the hands‑on support you needed.
Our team takes pride in being patient, kind, and thorough, so it’s wonderful to know that stood out to you.
We truly appreciate your recommendation and look forward to continuing to support your business as it grows.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Shaun was amazing. I downloaded the app tried to set things up and had issues. I went onto live chat and Shaun helped me instantly . This is what you call proper customer service. Thank you
Also Amrutha was amazing too
Also Aleena
Thank you so much for taking the time to share your wonderful feedback. We’re thrilled to hear that Shaun was able to assist you instantly and provide the kind of customer service you deserve. We’ll be sure to pass along your kind words to him , it means a lot to our team.
We’re also delighted that Amrutha made a positive impact during your experience.
Your appreciation motivates us to keep delivering the best support possible.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
