Improve Customer Communication
Face to face, live video chat service will improve customer trust and loyalty, while you gain a deeper understanding of customer needs.
Ensure your customers make a purchase they’ll love. Showcase products and offer recommendations to drive up-sales and reduce returns.
Manage the customer, the conversation and the conversion. Track key metrics that let you know how your business is doing.
How would you like to be able to connect with your customers, reduce returns and increase your conversion rate from anywhere?
Inspired by the challenges faced during COVID-19 lockdowns around the globe, VClerk lets you help your online customers via video chat, curate your products for them and help them make a purchase they’ll love. More people are shopping online now than ever, and they want your help!
Easy 5 minute setup, no developers needed.
The VClerk video chat widget added to your store’s site won’t slow down its load time. Give your customers the in-store experience online. If you’re an online only ‘etailer’, you’ve never been able to talk to your customers face to face to help answer their questions about your products and drive up-sells or cross sales. Now you can!
VClerk fully integrates with your online store, giving you the power to curate your products and help your customers directly via video. Take control to show them the products they want, see their actions as you compare products together, answer specific questions and alleviate any concerns to ensure they'll make a purchase they'll love. All without your customer ever leaving your store’s site. This video shopping experience lets you provide customer support online like never before.
Quality connections on video chat drive conversions and reduce returns
VClerk’s widget appears on your store’s site just like any ordinary chat feature, but once your customers click on it, the widget expands to connect them to you and a list of curated products with details and images. It works on desktop, tablet and mobile, and without downloading any software so your customers can connect to you no matter where they are.
VClerk’s easy-to-use dashboard lets you search your product catalogue quickly as you talk to your customer. You and your customer can both change which image you’re viewing together as your conversation flows. They can add to cart right from the widget, and you can see what’s in their cart on your dashboard.
Take the next step in online retail and make online shopping human.
Impersonal chat bots, call centers or live streaming events will never replace the simple experience of asking an expert, face to face, for help. Decrease returns and cart abandonment, improve customer satisfaction and loyalty and increase conversion rates.
We know how important it is to get the help you need when you need it. Our team is quick to respond and ready to solve any problem. If your business has been affected by the COVID-19 crisis, please contact our support about extended free trials.
Pricing 30-day free trial
or $39.08/month billed at $469 once per year
$.025 per minute over included minutes.
1000 Minutes per Month
or $79.08/month billed at $949 once per year
$.015 per minute over included minutes.
3000 Minutes per Month
or $150.75/month billed at $1,809 once per year
$.015 per minute over included minutes.
10,000 Minutes per Month
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
AWAN (As We Are Now)
Really, really great to be interacting with our customers like this! Both them and I have enjoyed it a lot (especially nowadays when you hardly meet anyone...). Also good tool for both driving conversion and gain customer insights (what's missing in product info, pictures, size guides, navigation on site).
Dear AWAN (www.aswearenow.co)
Thank you for your review and for choosing VClerk - we are so proud and happy we are able to contribute to your success!
This app is making customer service reach new heights! Simple to use and a great way to connect with customers. One step closer on making our ecommerce site feel like walking in to our local store.
Thank you Fluid.no! We are so happy to know we are able to support your business!