velopLab Etsy Sync & Importer

They were OK until they weren't, Lackluster customer support. Wrote an email, messaged though the app 8 days prior. They have yet to do anything. No communication from humans only AI. Marie or Mary. One claims to be human but asked the exact same question that the AI bot does. Give them the info they asked for and no movement after days Extremely frustrating. In the meantime my store still has issues. Moving on to another provider.

Pretty smooth on transfers, even did a great job on the product variables options and shipping profiles. I had to do some reformatting on text in the description areas but that was pretty easy for the burden this app carries.

So far, so good. I downloaded and tried several other Etsy sync apps for shopify, and this one is the best so far. It's syncing well and I can adjust shipping by product.

Wir haben die App nach der Installation nicht ausprobiert. Es kommt eine automatisierte Mail, in der gefragt wird, ob wir Hilfe benötigen. Ich habe 2 Mail mit Fragen geschrieben, ohne Reaktion.

Wenn es da keinen Support gibt, dann kann ich die App auch nicht empfehlen, bei Problemen wird es ja dann genauso sein.

I’ve had a good experience with Etsy Sync so far. It has been helpful for linking products between Etsy and Shopify, and I would recommend it.

Great support, they went above and beyond to fulfill our special requests. One of the few apps that can handle the EU OSS tax calculation as well.

The app doesn't sync etsy orders back to Shopify, which results in inaccurate inventory.

I wanted to like this app. Seemed good to begin with -- the only thing I wanted it to do was export products from Shopify to Etsy, and then maintain accurate inventory in both directions. However, when exporting to Etsy it creates a variation for every item, even if no variations exist in Shopify. I had to manually edit each product on Etsy to remove the variation and add that information back in. Took some time paying an employee, but it was done. Unfortunately, though, is once it synced again it overrode the changes so all that work was reverted.

I also wish it could sync product attributes like dimensions and weight.

I wasn't going to leave a review, just private feedback to the developer, until I noticed that the monthly price had decreased since I signed up but I was not given that price reduction, which irked me.

The app does not work well. It does not sync product info (title, description at least) from Shopify to Etsy. It only works for syncing price and stock units. It is also close to impossible to get proper support, I sent multiple email and did not get anyway to get the problem solved. I definitely do not recommend it.

UPDATE: We left this review after having issues with their application. We are not using any other application on this store. We manage other Shopify stores with a more expensive subscription plan and have no issues.

Additionally, as others have mentioned, they make excuses as to why their application cannot export data from Etsy to Shopify. If you make a sale on Etsy, their application cannot export shipping data to Shopify. They blame Shopify, but we know this is not true. This application does not work as advertised.

Unfortunately, this application is horrible. Support is slow, and the misleading marketing is very shady. I would stay away from it unless you are just starting an Etsy or Shopify store.

Additionally, they make excuses as to why the advertised options do not work. You must manually link all your items to Shopify, which takes days if you have a more extensive catalog. This application overrides your current date on Etsy to some Default settings, which made us have to redo over 500 items in our store.