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Capture actionable insights and valuable first party data through personalised, rule-based surveys.
Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring.
- Ask rule-based questions for key ecommerce variables, with sophisticated logic.
- Gather valuable feedback on where users first discovered your brand or business.
- View reports on submissions and filter based on key variables.
- AI-generated actionable recommendations for your store.
- Speed tested by Shopify, with officially no performance impact on your store.
Languages
English, French, Spanish, German, and Polish
Works with
- Checkout
- Shopify POS
- Shopify Flow
- Shopify Admin
- Swap Commerce
Categories
Customer behavior
Marketing and sales
Visuals and reports
Form customization
Submission management
Pricing
Choose the plan that best fits your business.
Free Always Plan
Free
Features
- Unlimited survey responses
- Questions from our large bank
- View all responses without limitation
- Some core data dashboard metrics
Premium Plan
$25 / month
Features
- Unlimited survey responses
- Custom questions
- Dynamic rule-based questions
- Customise and style forms
- AI-generated actionable recommendations
28-day free trial
Platinum Plan
$50 / month
Features
- Everything in the Premium plan
- On-site surveys for prospecting data
- POS surveys for instore
- Export additional data
28-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (23)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
A high-quality, cost-effective app that has been a game-changer for our business. It allows us to survey our users efficiently, identifying whether they are consumers or tradespeople, along with detailed trade-type breakdowns. This valuable data has given us deeper customer insights, enabling us to refine our strategy in ways we couldn't achieve before.
Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.
The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live.
The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience.
Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend
Support
App support provided by Vervaunt.
Resources
Launched
July 22, 2021
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