Census: Customer Surveys

Census: Customer Surveys

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (22)
Developer
Vervaunt

Capture actionable insights and valuable first party data through personalised, rule-based surveys.

Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring.

Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring. more
  • Ask rule-based questions for key ecommerce variables, with sophisticated logic.
  • Gather valuable feedback on where users first discovered your brand or business.
  • View reports on submissions and filter based on key variables.
  • AI-generated actionable recommendations for your store.
  • Speed tested by Shopify, with officially no performance impact on your store.
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English, French, Spanish, German, and Polish

Works with

Shopify POS, Checkout, Swap Commerce

Customer behavior

Segmentation, Cohort analysis

Marketing and sales

AI insights, Marketing attribution, Checkout analytics, Profit insights

Visuals and reports

Analytics dashboard, Data export

Form customization

Conditional logic, Custom styles, Drag-and-drop editor, Multi-page, Pop-ups, Multi-language

Survey types

Customer satisfaction, Net Promoter Score (NPS), Post-purchase, Attribution

Submission management

Data export

Pricing

Free Always Plan

Free

  • Unlimited survey responses
  • Questions from our large bank
  • View all responses without limitation
  • Some core data dashboard metrics

Premium Plan

$25 / month

  • Unlimited survey responses
  • Custom questions
  • Dynamic rule-based questions
  • Customise and style forms
  • AI-generated actionable recommendations

28-day free trial

Platinum Plan

$50 / month

  • Everything in the Premium plan
  • On-site surveys for prospecting data
  • POS surveys for instore
  • Export additional data

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (22)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 9, 2024

Quick to install and very easy to use. This is a really cost-effective app that we refer to a lot to hear what our customers have to say about us and their experience.

Chāmpo
United Kingdom
30 days using the app
August 20, 2024

Super easy to install. And very responsive with a couple of queries I had post-implementation. Looking forward to seeing the results.

FABERGÉ
United Kingdom
3 months using the app
July 17, 2024

A simple, cost-effective post purchase survey solution at a fraction of the cost of other platforms – strongly recommend.

Really easy to set up and provides a great insight into customer base. The support from the team has been brilliant, too – fast and effective.

Tom's Studio
United Kingdom
12 days using the app
August 1, 2024

Very useful to have at the check out to find out more about our marketing efforts as well as issues with the site. Very easy to install.

Schöffel Country
United Kingdom
17 days using the app
January 29, 2024

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

Oh Polly UK
United Kingdom
3 months using the app

Support

Vervaunt can answer any questions you have about Census: Customer Surveys.

Developer

Vervaunt

Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB

Launched

July 22, 2021

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