WeSupply Returns & Exchanges

WeSupply Returns & Exchanges

From $40/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

About this app

Launched

October 8, 2020

Languages

English

Works with

Klaviyo, Gorgias, Attentive, Reviews Platforms, Netsuite / Celigo, returns

Automate your returns to reduce costs and turn returns into exchanges - Migrate from Returnly

WeSupply is more than a returns platform; it's a comprehensive Post-Purchase Automation Platform, aiming to increase sales and cut service costs. Our platform makes returns profitable and delights your customers with automated processing, condition-based return destinations, bundles, gift returns, and flexible return policies. Convert returns into new revenue by offering variant and full catalog exchanges. An alternative to: Returnly, Loop Returns, Narvar Returns, Aftership Returns, ReturnGo

WeSupply is more than a returns platform; it's a comprehensive Post-Purchase Automation Platform, aiming to increase sales and cut service costs. Our platform makes returns profitable and delights your customers with automated processing, condition-based return destinations, bundles, gift returns, and flexible return policies. Convert returns into new revenue by offering variant and full catalog exchanges. An alternative to: Returnly, Loop Returns, Narvar Returns, Aftership Returns, ReturnGo more
  • Boost revenue with flexible exchanges & smart return rules.
  • Save costs & reduce manual work with automation rules.
  • Decrease returns fraud using smart rules, strategic outcomes and blocklists.
  • Automate Return Destinations for Fast and Cost-Effective Dropshipping Returns.
  • Seamless integrations with carriers, 3PLs, ERPs & more.

Pricing

14-day free trial

Growth

$40/month

100 returns per month, $0.4 per extra return

  • Create exchange orders in 1 click
  • Issue gift card & store credit
  • Variant exchanges
  • Advanced Automation
  • Policy Enforcer
  • Restocking Fees

Advanced

$100/month

200 returns per month, $0.5 per extra return

  • Bundle Refunds
  • Exchange for any item "Shop Now"
  • Unlimited return destinations
  • Auto-Approve/Refund/Restock Options
  • Bonus credit

Enterprise

$800/month

1000 returns per month, $0.8 per extra return

  • Dedicated Customer Success & Onboarding Manager
  • Custom ERP and Carrier Integrations
  • BigQuery Integration
  • Quarterly account review

Growth

$40/month

100 returns per month, $0.4 per extra return

  • Create exchange orders in 1 click
  • Issue gift card & store credit
  • Variant exchanges
  • Advanced Automation
  • Policy Enforcer
  • Restocking Fees

Advanced

$100/month

200 returns per month, $0.5 per extra return

  • Bundle Refunds
  • Exchange for any item "Shop Now"
  • Unlimited return destinations
  • Auto-Approve/Refund/Restock Options
  • Bonus credit

Enterprise

$800/month

1000 returns per month, $0.8 per extra return

  • Dedicated Customer Success & Onboarding Manager
  • Custom ERP and Carrier Integrations
  • BigQuery Integration
  • Quarterly account review

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

4 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 21, 2023

WeSupply has been a game changer for us! In addition to making the return and exchange process so easy for our customers, the WeSupply team (especially Daniela) have been so helpful in terms of onboarding and answering all of our questions. They've walked us through everything step by step and even added functionality that's been great. Highly recommend!

Kodiak Leather Co.
United States
3 months using the app
WeSupply LLC replied January 26, 2024

Hey there, Kodiak Leather Team! ❤️

Thank you so much for taking the time to leave us some feedback about our solution. We sincerely appreciate it and we're super glad to hear that you found our solution helpful.

Your feedback means a lot to us as it helps us improve and provide an even better user experience for everyone.

Always a pleasure to support your brand!

Daniela,
Head of Customer Success

July 13, 2023

We initially started using WeSupply on another e-commerce platform because it helped us create customized transactional emails with our unique branding, that was fairly simple to update, preview and make these changes live. As our business continued to grow, some additional features were needed and we realized WeSupply could help address several scenarios for returns/refunds. The support from Daniela and their Development team helped us setup a custom integration between our e-commerce platform and our ERP system, helping our operations team to manage Returns inside one tool.

When we moved to Shopify, we explored a couple of options but saw that WeSupply continued to meet our expectations and their on-going feature enhancements, updated UI for both admin and front end user, meant more flexibility.

We continue to work consistently with them as we explore new enhancements to help our customers as well.

greenworkstools
United States
12 months using the app
WeSupply LLC replied January 26, 2024

Hey there, Greenworks Team!

I just wanted to say a big thank you for your awesome feedback! It truly made our day. 😊

I'm thrilled to hear that our collaboration with Greenworks Tools was smooth and enjoyable for your team. It's great to know that we're helping you deliver a top-notch customer experience!

Remember, we're always here to help you out with anything you need.

Daniela,
Head of Customer Success

July 29, 2022

After researching a number of branded tracking and self-service return portals, we found that WeSupply was the perfect solution for us. The platform offers easy customization for the development of a truly on-brand design for customer notification emails and tracking pages. More importantly, the WeSupply support team was top-notch, both responsive and highly effective. Thanks to their timely API updates, our chatbot is now able to provide a truly exceptional experience for customers looking to self-serve and check the status of their orders. Special thanks to Daniela who was always available to address any questions or concerns we brought up. Highly recommended!

Latercase
Canada
6 months using the app
WeSupply LLC replied August 24, 2022

Hi Latercase Team,

Thank you so much for your wonderful feedback!

It was a pleasure to help your team at Latercase throughout the implementation.❤️ Glad to hear that you appreciate how easily you can customize your shipping emails and the order tracking page to be fully on brand.

Your feedback has been shared with our entire team and such positive feedback empowers us to walk the extra mile and come up with awesome features. 😊

We're to help you anytime to deliver a smooth customer experience with shipment notifications, self service returns and estimated delivery dates.

Daniela,
Customer support specialist

Edited August 20, 2022

I am using this app on my website to give customers the ability to track and return their own orders. So far the app works great and is very customizable. The customer service is top notch and Daniela is the best. Also, the developers are always improving the app with new features. The app is comparably price to Aftership, but this app provides so much more value without having to keep ugrading your plan for every little feature. I highly recommend this app!!!

Nyled Music Gift Store
United States
6 months using the app
WeSupply LLC replied August 24, 2022

Hi Nyled Music Gift Store Team, thanks so much for sharing this lovely review! 🌹

We're happy to hear that the branded order tracking and returns functionalities help your store by creating an amazing customer experience.

Can't wait to help your store with estimated delivery dates as well! <3

Daniela,
Customer support specialist

About this app

Launched

October 8, 2020

Languages

English

Works with

Klaviyo, Gorgias, Attentive, Reviews Platforms, Netsuite / Celigo, returns

Built by WeSupply LLC

About WeSupply LLC

5.0 average rating

3 years building apps for the Shopify App Store

32 Arizona State Drive, Newark, DE, 19713, US

Support

Send a message

support@wesupplylabs.com