WherEver Chat

WherEver Chat

by mBay Inc

Live chat with audio call and video chat

No ratingNo reviews

Chat, Audio call, Video chat

Blend live chatting, in-browser audio and video calling, as appropriate. All in a single screen. Put customer engagement in next orbit.

Augment customer acquisition

WherEver chat gives you a custom click-to-chat link. Embed this link in email campaign, Facebook, Digital Ads etc. Pave for instant connect

Multi-session chat

Customer service is seldom one-time chats. Picture the customer profile from previous chats. Resume chat from the last session.


About WherEver Chat

Live chat with audio call and video chat

Providing only texting is to limit your customer engagement and support. It is natural, often the only alternative, for the customers to engage in a voice call or video chat. WherEver Chat offers in-browser audio call and video chat. Multiplexing text, audio and video chat in a single screen gives you the best-in-class customer acquisition and service capabilities. More than reassuring words, WherEver Chat is ample proof that you are available and truly care for your customers, all the time.

Custom click-to-chat link

Other than your website, you have many digital touch points - facebook, email campaign, twitter, yellow pages etc. How about providing a chat opportunity there? WherEver chat gives you a custom click-to-chat link. On click, a prospect is instantly connected for a chat session. Embed this link in facebook-post, email signature, etc. Increase customer acquisition opportunity by an order of magnitude.

Be connected on the go

You or your agents may not be online. When a customer visits you website, you ( or your agents ) get a push notification in your mobile. You can choose to begin chatting then and there. Do not miss a customer acquisition online or offline. No software to download or install in your mobile.

Multi-session chats

Customer acquisition and customer service are seldom one-time chats. Often, the first chat will just set the context and you or your customer will have to trigger subsequent sessions, may be on a different day. WherEver Chat preserves the chat history and resumes from the last session. The sessions can be across devices too. Also, the chat history helps you to understand the customer persona better and gives you a context for chatting.

Concurrent chats

You (or your agents) can chat with any number of customers concurrently.

Attach file, snap shot

You or customers can send across files and snapshots.

Preview what the customer types

Get to know what the customer as he types. Be ready with a reply before the customer presses enter button.

Device neutral

Texting, audio call or video chat is available across devices such as desktop, tablet and mobile and across platforms like Windows, Android, Mac OS, iOS.

One-click install

No registration details. No password setting.

Integrates with

  • Weebly,
  • Ecwid,
  • Wordpress

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options
Regular

$12/month

$12.00/month subscription, each additional agent is $12.00

  • 1. In-browser audio chat and video chat.

  • 2. Multi-session chats.

  • 3. Click-to-Chat-link for your facebook, yellowpage, email signature, etc.

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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