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I was satisfied with the app up until I tried to cancel my subscription. I was told that my subscription will cancel once I uninstalled the app which I did. However, I am still being charged for service.
UPDATE: After getting in contact with the company, they have not only refunded me for the subscription but they have also cancelled the subscription as well. Thank you
Hi there,
Thank you for sharing your feedback. We truly appreciate all reviews—both positive and constructive—as they help us improve and better serve our users.
I completely understand your concern regarding the charge after uninstalling the app. Just to clarify, when an app is removed mid-billing cycle, Shopify automatically processes any outstanding charges before fully canceling the subscription.
That being said, I really wish you had reached out to our support team earlier—we would have been more than happy to issue a full refund for you. I’ve just sent you an email to get this sorted. Could you check your inbox and let me know if you’ve received it?
Looking forward to your reply! 😊
Best regards,
Shahar
was good!
I like this app and its features, but the scheduler function required the paid version. I also think it sometimes blocks the products when you want to view them or select certain items, but overall it is super cool.
Had a small hiccup during setup but we contacted the support team and they fixed it right away! Good customer service!
The app is very easy to use and helps you create the right mood for the season! There are so many falling effects to choose from. You can add small tags and banners to the corners of the website and also you can add string bulb lights.
Changes the aura of your website!
Thanks for this cool app!
Very good app, very easy to setup. I went for the yearly plan, and I can schedule effects for special dates that activate automatically. I really needed this app!
Von Kostenlos auf Teuer.
Zudem stand dass meine Testversion 7 Tage geht.
Am 7ten Tag wurde direkt abgerechnet.
Wollte gerade kündigen, jetzt ist es zu spät.
Die Preview funktioniert absolut gar nicht.
Ich habe schon mit absolut unseriösen Programmierern gesprochen die von dieser App gestellt werden.
Von denen gab es nie eine Rückmeldung, obwohl es versprochen wurde.
Hello,
Thank you very much for your review. We truly appreciate every review on our app—both positive and constructive, as they help us identify areas for improvement. However, I was surprised to see that you chose to leave the review review while I was waiting for your response to the technical question I asked two days ago while investigating the issue for you, as I wanted to ensure that a technical collision is not the cause of it.
I've contacted you again privately now via email and asked if you’ve had a chance to see my previous message? I’ve also attached a screenshot of it in my email for your reference.
Thanks again for your feedback! :)
Best regards,
Shahar
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Hallo,
Vielen Dank für Ihre Bewertung. Wir schätzen jede Bewertung unserer App sehr – sowohl positive als auch konstruktive, da sie uns helfen, Verbesserungsmöglichkeiten zu erkennen. Allerdings war ich überrascht, dass Sie die Bewertung abgegeben haben, während ich noch auf Ihre Antwort zu der technischen Frage wartete, die ich Ihnen vor zwei Tagen gestellt habe, als ich das Problem für Sie untersuchte. Ich wollte sicherstellen, dass keine technische Kollision die Ursache des Problems ist.
Ich habe Sie nun privat per E-Mail kontaktiert und nachgefragt, ob Sie meine vorherige Nachricht gesehen haben? Ich habe auch einen Screenshot meiner Nachricht in die E-Mail eingefügt, falls Sie diesen benötigen.
Vielen Dank nochmals für Ihr Feedback! :)
Beste Grüße,
Shahar
very reliable and easy to use
love it it really makes the store pop and its easy to install its a great way to promote sales, products and services
Nice app
Hi,
Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users.
Sorry to hear about your experience! It seems the charge occurred because the app was uninstalled 1 month and 2 days after starting your trial (installed Dec 18th, uninstalled Jan 20th). Shopify automatically applies charges once the trial period ends.
We would have gladly helped you earlier had you reached out. I’ve just emailed you directly so we can resolve this promptly for you.
Best regards,
Shahar
Great app, pretty easy to use gets the job done