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All-in-one solution for work orders: Create, manage, email, and track all of your WOs on POS
WorkMate allows you to perform various functions seamlessly within your Shopify Point of Sale system. With WorkMate, you can effortlessly create work orders, manage vendors, and track incoming inventory. Easily generate dropship purchase or work orders for each store order and location, track all related sales orders, purchase orders and invoice numbers. Additionally, you can send the work / purchase orders you create directly to your suppliers via email, and receive inventory.
- Simple work order creation on Shopify Point of Sale
- Customize labour charges, fees or upsells on any order
- Use completed work orders into sales transactions or vice versa
- Sales flexibility with built-in deposits and discounts in your work orders
Languages
English
Works with
- Checkout
- Shopify POS
- Customer accounts
- Shopify Flow
- Shopify Admin
- POS
Categories
Pricing
Growth
$90 / month
or $972/year and save 10%
Features
- Unlimited Work Orders & Statuses
- Custom Fields, Presets & Labour
- Split Payments & Deposits on Orders
- Create Custom Services & Products
- Manage Employee Roles & Rates
- WorkMate on POS & Shopify Admin
Standard
$120 / month
or $1,296/year and save 10%
Features
- Everything in Growth, Plus
- Unlimited Purchase Orders & Statuses
- Access to Sourcing & Special Orders
- Reserve Inventory & Transfer Orders
- Track Serial Numbers & Sync Inventory
- Schedule Work Orders and Create Tasks
- True up Inventory with Cycle Counts
Premium
$150 / month
or $1,620/year and save 10%
Features
- Everything in Standard, Plus
- Product Rentals
- Flow Triggers Availability
- SMS & Email Notifications
- Franchise Mode
- Schedule Work Orders and Create Tasks
- Manage Employee Availability
- Location-Specific Operating Hours
Enterprise
$999 / month
3 locations & 10 users included. Add locations at $150 each, plus 10 users for just $10.
Features
- Custom Integrations to ERPs & IMS
- Full Access to Bike Data Feed App
- Implementation Support Services
- Dedicated Customer Support & Live Chat
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
We recently converted from Lightspeed to Shopify POS and Workmate for our bike shop. Workmate provides all of the service management functionality that we were needing. The direct integration with Shopify makes it so easy and intuitive to use. We are loving all of the additional capabilities that we are now able to utilize. The Workmate migration team did a great job making the transition as smooth and easy as possible. They were also able to customize the application to meet our specific needs. We would recommend for any shop looking for a service management platform that works well with Shopify.
Workmate first reached out to us last Fall. After having a session with someone and explaining our needs, we waited and waited for a response and didn’t hear anything, despite reaching out a few times. We realize that our needs are unique, but the salesperson promised to look into it and get back to us.
Come last month, I was really at my wits end with Lightspeed and thought I would reach out to see if the platform might be viable and if the drop in contact was an “oops”. It wasn’t. We have continued to find that your support team is not consistently responsive, sometimes taking over a week to respond, if at all.
That is just not the kind of company we want to work with. Especially during the set up process, it is important that we are able to get all of our questions answered to make sure that the product will work for us. We still don’t know if it will or will not, but I’m not willing to continue waiting for inconsistent customer service.
Updated February 14: Workmate reached out to us about a week ago with a very sincere apology and commitment to working with us if we were interested. We have taken them up on their offer and they have been much more responsive. We hope this trend continues and I will continue to post updates here.
The team at Workmate has been so incredibly helpful. As a brand we do a ton of repairs and warranty replacements for our bikes, and until Workmate came along there was not a good solution in the Shopify ecosystem. We were using Lightspeed to manage workorders, and while their workorder feature worked fine, it also added unnecessary operational complexity with another system to manage (inventory, payouts, receivables, etc.). Workmate solved that problem for us. Additionally, their team is very supportive, responsive, and they are consistently adding more features
Support
App support provided by Teifi.
Resources
Developer
200 - 1450 Creekside Drive, Vancouver, BC, V6J 1E8, CA
Launched
March 1, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff members, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, staff accounts, Shopify Functions, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, publications of products on sales channels, collections
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Edit orders
All order details, assigned fulfillment, draft orders, merchant managed fulfillment, order edits, third-party fulfillment
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View staff accounts
Staff accounts
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Edit Shopify Functions
Cart transforms
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Edit Online Store
Online Store pages, metaobject definitions, metaobjects
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Edit other data
Locations, payment terms
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