XCOTTON Post Purchase Guard
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (604)
- Developer
- XCOTTON CO.
Featured images gallery
Protect orders with better shipping protection, fast claims, flexible solutions that reduce losses
Xcotton offers insurance-backed shipping and product protection that helps brands protect every order from common shipping risks, including lost, damaged, delayed, stolen, and misdelivered packages, with coverage for up to 90 days. Xcotton helps merchants reduce disputes and refund losses, increase sales, save customer support time, and improve customer satisfaction and loyalty.
- Up to 90-day package protection including lost, damaged, stolen & delayed orders
- Boost conversion & customer satisfaction with a worry-free shopping experience
- 24/7 customer support
- Fast & hassle-free claims management in one place
- Auto install in minutes with seamless Shopify integration
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Admin
Categories
Coverage type
Opt-in experience
Claims management
Reviews (604)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Since we added Shipping Protection, we no longer have to eat the cost of replacing lost packages. Customers can file claims on their own too, which saves us a lot of back-and-forth emails.
Shipping issues are never completely avoidable, but Xcotton has made them much easier for us to manage. When an order runs into a problem, having a clear process in place helps us respond with less back-and-forth and keep the customer experience on track.
Xcotton is a game-changer for our international shipping. Since integrating this plugin, our customers can easily add shipping protection at checkout with just one click. The setup was seamless and it hasn't interrupted our checkout flow at all. What we love most is it can increase our average order value. Our customers feel more confident ordering high-value audio equipment, and we've noticed fewer post-purchase concerns about lost or damaged items. The responsive customer support team is another big plus!
Support
App support provided by XCOTTON CO..
Resources
Developer
21 Garden LANE, DALY CITY, CA, 94015-1625, US
Launched
August 7, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Online Store, Shopify admin, other data
-
Edit products
Inventory, products, collections
-
Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment
-
View Online Store
Theme
-
View Shopify admin
Files
-
Edit other data
Locations, Shopify Markets settings, publications of products on sales channels
More apps like this
