xCotton Post Purchase Guard

xCotton Post Purchase Guard

Pricing
Price: Free
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (3)
Developer
XCOTTON CO.

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

Chinese (Simplified)

This app is not translated into English

Works with

Checkout

Reviews (3)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 21, 2024

There are indeed many cases of package loss and damage during shipping. The average order value of our store is very high, and customers have high expectations for time and completion of delivery. If something happens, they will contact the us and we will need to make compensation. This app solves this problem perfectly. After using it for a month, 40% of the orders purchased this Shipping Protection service, and some orders may give up the Shipping Protection because our product prices are relatively high (the cost of Shipping Protection will naturally be higher). But these 40% of orders that have purchased Shipping Protection will still avoid many problems, and we will also avoid a lot of losses. We have currently only tried the service of Shipping Protection, and will try the Warranty Extension service in the future.

Freeskycycle eBike
Hong Kong SAR
29 days using the app
October 16, 2024

The xcotton app works great, My customers feel comfortable buying from us because we have a return policy and the app handles returns without having to ship the product back to us.

The app integrates easily with the website (they do all the work) and works smoothly. It allows for personalization and is very responsive.

Likewise, we are pleased with the app's ability to increase my conversion rate.

WaterH®
Canada
23 days using the app
October 24, 2024

*This product increases our customer unit price, increases customer trust in purchasing high value products and promotes conversion.
*Customer service is responsive and able to provide quick feedback on problems encountered.
*Can provide customized content that fits the overall style of the website.

GOTRAX Canada
Canada
8 days using the app

Support

XCOTTON CO. can answer any questions you have about xCotton Post Purchase Guard.

Developer

XCOTTON CO.

21 Garden LANE, DALY CITY, CA, 94015-1625, US

Resources

This developer doesn't offer direct support in English.

Launched

August 7, 2024

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Products, orders

  • Edit products

    Products, publications of products on sales channels, or collections

  • Edit orders

    Assigned fulfillment, merchant managed fulfillment, all order details, returns, or third-party fulfillment

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