Xcotton Post Purchase Guard
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (454)
- Developer
- XCOTTON CO.
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A more reassuring & efficient after-sales solution for high-frequency transport risks.
Xcotton Post Purchase Guard focuses on the core needs of product protection in e-commerce logistics scenarios. Leveraging professional insurance support and claims services, it comprehensively covers high-frequency risks in transportation, such as lost, damaged, misdelivered, and porch theft. This service not only creates a more reassuring shopping experience for consumers but also helps merchants significantly reduce after-sales costs.
- Parcel protection encourages ordering and reduces disputes
- Xcotton provides fully managed after-sales claims service with instant response
- Centralized protection order mgmt and clear claims tracking in merchant backend
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
Categories
Coverage type
Opt-in experience
Claims management
Reviews (454)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Xcotton's service is pretty satisfactory, as their claims team responds to consumer reports promptly and courteously. They are immensely helpful to merchants in resolving the headache-inducing logistics and parcel issues.
Xcotton is an outstanding partner that has helped us minimize operational headaches and reduce losses tied to logistics and package handling. Their dependable support team consistently delivers fast, reliable service when it matters most.
The service team is very reliable and efficient. Their customer support helps us solve the problem of not having enough in-house customer service staff. The software is stable, easy to use, and highly customizable. Overall, it’s a great tool that I would recommend to other merchants.
Support
App support provided by XCOTTON CO..
Resources
This developer doesn't offer direct support in English.
Developer
21 Garden LANE, DALY CITY, CA, 94015-1625, US
Launched
August 7, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders
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Edit products
Inventory, products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order history, returns, third-party fulfillment
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View other data
Locations
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