Redo

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.

Other than that, Redo has been amazing and it has even increased our sales.

1st time using app. I think this will be great once my personal issues are worked out. The automation did not work so well but Natalie helped me quickly. The app desperately needs automation to let you know there is a return coming. As a small business owner, we wear many hats and I need a reminder of what is ahead of me. Then I will update to 5 stars. I look forward to this being a great tool as my shipping demands increase.

I was very interested in this App because it's unlike others out there. However, when I asked for setup assistance to make sure I was doing it right, they said "you don't want to offer returns or exchanges?" to which I said no, only store credit. Their reply was that their owner built a billion dollar business with a loose return policy and their goal is to offer an Amazon like experience, and they highly advise not having a "strict" policy. It was an instant turnoff and I deleted the app immediately. Trying to tell me how to run my business really pissed me off. This conversation was also all via email because I asked to jump on a zoom (twice before I got a reply) for setup assistance and they said they could do it right there in the chat. The employee I talked to and the owner both reached out to me and apologized profusely and have since made up for it. I have yet to start using the app but will do so shortly and update then.