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yayloh ‑ return management

Save your team hours of work and improve customer experience.

From $60/month. Additional charges may apply.

Key values section

Win customer loyalty

Delight your customers with a branded and fully-digital return experience that keeps them engaged with the brand.

Save time on every return.

Free-up customer support, speed-up refunds and store credits, and automate return shipping label generation.

Optimize your business

Analysis of return data will help you build better customer experience, reduce returns and improve profitability.

App details

yayloh ‑ return management

yayloh ‑ return management

yayloh is the next-generation return management platform for online retailers. It offers a smooth return experience for your customers and empowers your team with a powerful return management platform. We increase customer loyalty, reduce return rates and reduce processing time.

We also provide data analytics, to help you understand your returns & listen to your customers better. yayloh supports you no matter your size and how fast you grow.

Some of the features you get:

Intuitive Return Process for your customers:

  • 24/7 self-service digital return form
  • Return confirmation email

Improve your CX & win customer loyalty:

  • Top notch UI/UX design
  • Customizable to your branding & styling
  • Build long-lasting relationships with your customers

Returns management dashboard:

  • Access & process your returns on one platform
  • Put your returns on autopilot
  • Increase the quality of customer service

Available Refund Methods:

  • Refund to the original payment method
  • Store Credit through Discount codes
  • Store Credit through Gift cards (Shopify Plus only)

Available Return Methods:

  • Automatically generated return shipping labels
  • Pre-printed return shipping labels
  • Return shipping is arranged by the customer
  • In-store

Automated Returns Rules:

  • Approve or deny sending automated return shipping labels based on the location
  • Enforce a return window by blocking access to the return form
  • Deduct return fee automatically, country-based

We can further customize rules based on your requirements as you grow.

Shipping integrations:

Shipping carriers: Postnord, Colissimo, FedEx, UPS, DHL, and many more

Analytics & Insights:

Qualitative & quantitative data presented on a comprehensive dashboard that would help your company understand your customers better. yayloh provides insights on the products being returned, returns reasons, customers' comments/complaints, etc. Export your data in .csv format.

Integration with:

Postnord, Colissimo, FedEx, UPS, DHL, Unifaun, Webshipper & many more

Launch date

Integrates with

  • Postnord
  • Colissimo
  • DHL
  • Mondial Relay
  • Zendesk
  • Gorgias
yayloh ‑ return management

yayloh ‑ return management

yayloh is the next-generation return management platform for online retailers. It offers a smooth return experience for your customers and empowers your team with a powerful return management platform. We increase customer loyalty, reduce return rates and reduce processing time.

We also provide data analytics, to help you understand your returns & listen to your customers better. yayloh supports you no matter your size and how fast you grow.

Some of the features you get:

Intuitive Return Process for your customers:

  • 24/7 self-service digital return form
  • Return confirmation email

Improve your CX & win customer loyalty:

  • Top notch UI/UX design
  • Customizable to your branding & styling
  • Build long-lasting relationships with your customers

Returns management dashboard:

  • Access & process your returns on one platform
  • Put your returns on autopilot
  • Increase the quality of customer service

Available Refund Methods:

  • Refund to the original payment method
  • Store Credit through Discount codes
  • Store Credit through Gift cards (Shopify Plus only)

Available Return Methods:

  • Automatically generated return shipping labels
  • Pre-printed return shipping labels
  • Return shipping is arranged by the customer
  • In-store

Automated Returns Rules:

  • Approve or deny sending automated return shipping labels based on the location
  • Enforce a return window by blocking access to the return form
  • Deduct return fee automatically, country-based

We can further customize rules based on your requirements as you grow.

Shipping integrations:

Shipping carriers: Postnord, Colissimo, FedEx, UPS, DHL, and many more

Analytics & Insights:

Qualitative & quantitative data presented on a comprehensive dashboard that would help your company understand your customers better. yayloh provides insights on the products being returned, returns reasons, customers' comments/complaints, etc. Export your data in .csv format.

Integration with:

Postnord, Colissimo, FedEx, UPS, DHL, Unifaun, Webshipper & many more

Launch date

Integrates with

  • Postnord
  • Colissimo
  • DHL
  • Mondial Relay
  • Zendesk
  • Gorgias

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Start Bright

$60/month

$ 15 for each extra 10 returns

  • Up to 50 returns/ month
  • Branded Digital Return Form
  • Email Notification
  • Shipping Label Generation
  • Dashboard
  • Analytics Platform

Grow Smarter

$190/month

$ 10 for each extra 10 returns

  • Up to 200 returns/ month
  • All in Start Bright
  • Return Tracking Page
  • SMS Notification
  • Prioritized Support
  • Advanced Branding

Scale Faster

$450/month

$ 6 for each extra 10 returns. Enterprise level plan available. See our pricing page for details.

  • Up to 500 returns/ month
  • All in Grow Smarter
  • 3 Refund & Store Credit Rules
  • Account Manager

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

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  • Chichi Castelnango

    Location France
    Time spent using app 5 months

    We're very impressed with everything that yayloh allows us to do! Between returns automation and data retrieval, our team members are delighted with the solution. Thanks to the feedback we get on returns, we can easily understand our customers and respond to their requests efficiently.

  • Macade Golf

    Location Sweden
    Time spent using app 6 months

    yayloh has been a game-changer. Aside from helping us immensely with managing all returns it has been of great help, especially, for all non-EU returns. We used to waste so much time with customs procedures. yayloh automates all communication with customers and customs invoices and return label generation.

  • MYYK

    Location Norway
    Time spent using app 6 months

    This was everything we were looking for! The fact that it is integrated to both Shopify and Ongoing, has definitely made our day much easier. We have used yayloh now since August 2021 and we couldn't be happier. The digital return portal has changed our lives! Automation saves our team countless hours and makes everything more straightforward for our customers. What has perhaps been the most important for us, has been the data and analytics overview yayloh provides us with. We now have a full overview of the return rate, right down to the product level. The follow-up along the way from yayloh has been great, both with setting it up and using it. We have felt very well taken care of. We highly recommend it!

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