Yoast SEO ‑ Store optimization

Thank you for sharing your feedback. We are sorry to hear about your experience with our app, and we appreciate you bringing your concerns to our attention.

We take all feedback seriously and are constantly striving to improve our app.

While we understand your frustration, we'd also like to address two points you raised:

1. When it comes to the perceived lack of effectiveness in increasing Google rankings, we acknowledge that search engine algorithms are constantly evolving, and what worked in the past may not yield the same results today. However, our team is dedicated to staying up-do-date on these changes and adapting the Yoast SEO app to deliver the best possible outcomes for merchants.

2. In regard to your concerns about the relevance and timeliness of our app, we want to assure you that we are 100% committed to ongoing updates and improvements. We invest significant resources into research and development to ensure that our app remains current and effective in helping merchants achieve their goals.

That being said, we would be grateful for the opportunity to regain your trust and confidence. If you're open to it, we are open to connecting with you directly to discuss your specific concerns in more detail and explore how we can help.

Our records show that the last conversation we had with you was about 5 months ago, so please do feel welcome to reach out to us at support@yoast.com. We are happy to help.

Once again, thank you for your feedback. We genuinely appreciate your input and remain committed to delivering optimal results for merchants.

April 4 update: we are adding this update in a last attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes.

If you need any further assistance or can share more details, kindly let us know via email. Our support team remains at your disposal and would be happy to help in any way possible.

March 31 update: Thank you for your update review though we're sorry to hear that you still have an unpleasant experience. We can understand how this can be troublesome so we would like to see how we can clarify things and assist you.

Firstly, we would like to clarify Yoast SEO is in constant and direct communication with all search engines in order for our app to be always up to date and follow the best SEO practices and standards.

However, we do take your update into heart and we look forward to your detailed feedback in our email so we can see how we can potentially make improvements.

Regarding the code, we can see that there is no longer output coming from our app in your store's source code, but if you followed our process and you still see leftover code in your theme files, this may be due to an interruption of the process by another app possibly or theme structure.

In all cases, we will soon reach out to you with an additional follow-up email and provide additional assistance. As soon as we receive a response and store access from you, we can have a direct look at your setup and fix any related issues.

We're looking forward to your response and helping you as soon as possible.

March 28 reply: Thank you for sharing your review, though we are sorry to hear about the experience you had.

Based on your feedback, we would like to know more about what exactly happened with your site and why, so our team will soon reach out to you via email and address your concerns directly.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.

We're looking forward to hearing from you and helping as best we can.

Thank you for your rating!

Update June 6: we are adding this update in an attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes, as we have not received an email reply from you.

If you do see this update, please respond to any of our emails so we can help you the soonest possible with your store.

May 30 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had.

It seems that you left your review before you reached out to our team for support, so we sent an additional email to address your concerns and clarify the points you mentioned here.

In addition, for anyone reading along, we'd like to clarify that the charging matter specifically, was caused due to a technicality of Shopify's billing system https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps (billing cycles in Shopify initiate even if one minute has passed after the exact end time of the trial period) and it has been resolved by our team after communication with the merchant.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your kind review and motivating feedback!

We are very happy to know that you are satisfied with our app, academy resources, the quality of our support services, and, of course, the results!

Should you have any questions, feel free to contact us 🙌