Reviews (17)
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I just started using this app, and encountered some minor issues. I have to say the live chat support is magnificent. I am always of the thought that an app may experience issue(s), and that's fine, but it's the support (live chat as opposed to raising tickets/sending emails) that makes me decide if I should take the leap.
Thumbs up for Zapiet Product Options for the amazing live chat, super quick support and response time.
Hi Jared,
Thank you so much for taking the time to write a thoughtful review!
It was truly a pleasure assisting you with our Zapiet - Product Options app and ensuring the minor issues were promptly relayed to our team.
We’ve got your back anytime—so don’t hesitate to reach out if you ever need a hand.
Wishing you all the best with your store!
Warm regards,
Krystabel
The app has many options to work with which we love. The customer service reps, Zach and Maria have been very responsive. We had an issue adding a product to the shopping cart once we added the Zapiet widget, but the team was able to create a fix and get us up and running in about a week. The AI tool was very detailed and responsive as well. We found answers to many questions while we were setting up the widget that actually worked. We'd recommend this app.
Hey Sarah!
Thank you so much for your kind review! It was a pleasure assisting you and working with our team to find a solution. If you ever need anything in the future, don’t hesitate to reach out here.
Best,
María
Setting up a food business? USE ZAPIET!
Absolutely amazing support team!
I havent even upgraded to premium yet (was setting everything up before I go live) and I was still treated like a paying customer!
One of the options I setup was bugging the app, took less than 24 hours for them to identify the settings I had input that caused the issue!
10/10 to Angelo and Betty for helping me fix the issue!
Definitely use Zapiet as they have a suite of apps that all work together for restaurants!
Hey Nathan!
Betty and I really appreciate the kind words. We're super happy that we could get things sorted even before launch day. It was awesome working with you on this!
If anything else pops up while you're setting up, just give us a shout. We've got your back. Wishing you tons of success with your food biz, and a big welcome to the Zapiet fam!
Warmest regards,
Angelo
The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious
In the meantime, we lost money as product options were not charging for the extras at checkout
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating this situation must have been. In some cases, our support team may request temporary access to better investigate and resolve account-specific issues — but we always aim to do so transparently and with your consent. We’re sorry if this came across as suspicious in any way.
Your concern about product options not charging correctly is very valid. We’d like to make this right and ensure the issue is fully resolved. We've reached out to you directly, so we can follow up and assist further.
Thank you again for bringing this to our attention — your feedback helps us improve.
Jelizaveta
Product Lead
I used chat support. The agent had outstanding responsiveness, was very knowledgeable, and there was no language barrier. The issue was resolved while the chat was in progress. Truly the best chat support experience I've ever had.
Hi, Tor!
Thank you for your kind words. I appreciate the review a lot!
Hit us back anytime!
-Laura
I had an issue with the app not working with my store. As soon as I reached out to them, they had some on it. It was a little more complicated that we 1st thought. The had it fixed by the next morning! Thank you.
Hi there!
Thank you for the lovely review, I really appreciate it! It was a pleasure helping you out with our Product Options app.
If you need any assistance in the future don’t hesitate to reach back out here. We will be happy to help again!
Best,
María
Stephane was incredibly helpful and fixed more than just one issue with my store. I couldn't recommend his work and his customer service more.
Hi Erin,
Thanks a bunch for that incredibly nice review!
It was a real pleasure helping you get our Pickup + Delivery and Product Options apps working on your site.
And should want any further help or guidance, you can count on me and my team to be there for you!
-Steph
Their support is exceptional. The app is great but its the after sales that matters the most.
Hey there!
Thank you so much for your kind words! It was a pleasure assisting you. If you ever need anything else, don’t hesitate to reach out! We’re always here to help!
Warm regards,
Betty
Love it, we had this idea where we wanted people to send us a picture for us to print on their tins, and it was a mess asking at checkout to send it via email etc etc. when i found out about product options, where you can simply upload the pic on the pdp!? amazing. great work again from the zapiet team.
Hi Simon,
Thank you for taking the time to leave us such a great review! It is awesome to hear that Product Options was able to provide the solution your store needed.
If you have any further feedback or need any assistance, please reach out!
Best wishes,
Kitty
Great app!
I needed some adjustments and the promptly support did them for me.
5 Stars to Pavlo from the support team for his patience.
Hi,
I am extremely thankful for your review and the recognition of my work.
The whole team is here to support you, don't hesitate to reach us any time!
We hope you will enjoy using Product Options and it will be helpful for your business.
Warm regards,
Pavlo