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I have been using this app for a week now. I had different issues with this app from day one. But the team gave us a good support, worked with us for last few days continously and has fixed all issues. Now this has operationally streamlined and helped us reduce manual effort of having to do double entry in Zoho books. With patience and proper communication, you can get things done. Good job!
This app works as intended. If you do not have sales orders activated in your Zoho Books account, then you still get the invoices. Support has been great and Suraj specifically has been very helpful and is even willing to make upgrades that accommodate the process. Highly recommended.
Useless app, make you to only pay, no support, response, never worked for me, struggled to get connected with zoho books past two but never worked. I paid money, shopify should look into such scrap apps who are making us to pay but never provide service. please dont subscribe this app , simply you will burn your money
Hi Nithin and Shobana,
Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts.
🔹 Support Was Prompt and Within SLA
You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further.
You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side.
🔹 No Charges Were Made yet
Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg )
🔹 You Didn’t Give Us a Chance to Help
We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance.
🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance.
We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process.
Thank you,
the response times were abysmal. I often had to wait days just to get a basic update on my issues. When they finally did respond, the solutions offered were either ineffective or caused additional problems.
the overall experience was a waste of time and money. I ended up having to hire a different company to fix the mess that this company created. I would strongly advise anyone considering their services to look elsewhere.
wonderful app with wonderful team
Seamless Integration and Exceptional Support
I recently started using the ESTS Zoho Books Integration app for my Shopify store, and I couldn't be happier with the results. This amazing app effortlessly syncs all my Shopify customers and orders with the Zoho Books app, streamlining my accounting process and saving me valuable time.
Initially, I faced a few challenges integrating the app, but the customer support team went above and beyond to help me resolve the issues. Their prompt assistance and dedication to customer satisfaction truly impressed me.
I highly recommend the ESTS Zoho Books Integration app to anyone looking to simplify their e-commerce accounting process. Give it a try, and you won't be disappointed!
Dear Padelsouq,
Thank you so much for taking the time to share your feedback about the ESTS Zoho Books Integration app for your Shopify store. We are thrilled to hear that the app has exceeded your expectations and provided you with seamless integration and exceptional support.
We designed the ESTS Zoho Books Integration app with the goal of streamlining the accounting process for e-commerce businesses, and we're delighted to know that it has saved you valuable time. It's great to hear that all your Shopify customers and orders are effortlessly synced with Zoho Books, making your accounting tasks much more efficient.
We understand that integrating a new app can sometimes come with challenges, and we apologize for any initial difficulties you faced. However, we're glad that our customer support team was able to go above and beyond to help resolve the issues you encountered. We believe in providing prompt assistance and ensuring customer satisfaction, so it's wonderful to know that their dedication impressed you.
Your recommendation means the world to us! We're glad that you're satisfied with the ESTS Zoho Books Integration app and that you find it beneficial for simplifying your e-commerce accounting process. We appreciate your trust in our product.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out to our support team. We're here to help you make the most out of the app and ensure a smooth experience.
Thank you again for your feedback and for choosing the ESTS Zoho Books Integration app. We look forward to serving you and your business in the future.
Best regards,
Team ESTS
Great app! Works perfectly out of the box, highly recommended! Integration was very easy, this will save us a lot of hours