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application is very clicky. banner doesn't show. support is slow.
UPDATE April 2025:
This was a phenomenal great tool for many years we used it.
Now they either got sloppy or greedy, as all of a sudden tools are not working anymore, can't activate them and the new dashboard is a shear nightmare without oversight and extremely user unfriendly. All the widgets are now just presented in an endless long scroll down menu, instead of being nicely grouped to their class as in the old dash board.
We can only say: The old programmers had class, the new developers just get fancy without having any concept or clou what business owners need! Big shame.
We downgrade from 5 stars to 2 stars until things are hopefully brought back in order!
UPDATE:
After reaching out to the company, the CEO did not only confirm a major server upgrade of their app platform to prevent outages like experienced in the past months in future, but they also issued a very generous compensation. This is a customer care and service rare to find these days. So we are happy to change our former 2 star to a 5 star rating!
We are long time customers of Zotabox and we really love their large variety of tools, like banners, popups, promo boxes, tabs, etc. BUT: since about one year their back bone became very unstable. This year alone, we lost several times for hours and longer connectivity to their service, unfortunately exactly during peak sales season like Black Friday and Christmas. They host their service on a Cloud server which seems to be not quite reliable. After contacting the developers several times, so far we have not seen any major improvement. The latest incident lasts alreday over 24 hours with no service anymore. If Zotabox service is not majorly improving their availibity we will have to move on to a different app. So sad...
Hi Rainer,
Thank you so much for being a long-time client and for taking the time to share your feedback — it means that you truly care and want us to improve.
We understand the frustration you felt, and we’d love to clarify and assist:
1️⃣ Tool Activation Issue
Due to a recent update in our pricing policy, there’s now a limit on active widgets. That said, our support team has manually raised the limit for your account — so you can now use your tools without any disruption. I have emailed about it yesterday. Everything should work normally now 💪
2️⃣ Navigating the New Dashboard
We hear you — the new layout can take a little getting used to. Here’s a quick guide to help:
- To create a new tool, head to the Dashboard where tools are neatly listed by feature.
- To manage your existing tools, go to My Widget — there you’ll find all the active tools you've created.
Tip: You can also use the search bar at the top to instantly find your tool — no need to scroll endlessly anymore!
We know change isn’t always easy, especially when the previous setup worked so well for you. But many of our longtime users are starting to enjoy the improvements — faster performance, easier access to features, and more consistency across tools.
We truly hope the updated experience will grow on you too. If things feel smoother now, it would mean the world to us if you'd consider updating your review 🙏
Again, thank you for your honesty and continued support — it helps us improve and serve you better.
Warmest regards,
Manuel
Zotabox Team 💛
Kathleen was lovely, knowledgeable and extremely helpful! Love this little app. Works perfectly!!
Dear Lori and Emily,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you’re enjoying the app and that I could make things easier for you. Your support truly means a lot to our team, wishing you continued success with your store! 💖
Sincerely,
Kathleen
Bellatrix , was very helpful .. Thank you
Hello Kisa,
Thank you so much for your kind words! I’m really glad I could help you get everything pointed in the right direction 😊 Wishing your store continued success!
Warm regards
Kathleen
Recommended. Customer service - Manuel, is very friendly and helpful in guiding how to use their app.
Cheers Hamel Team,
Thanks so much for the kind words and recommendation! 😊
It was a real pleasure working with you — your team is super friendly and professional, and I’m glad I could help out.
Love the work you’re doing for car film — so much creativity and quality! Happy to be a small part of your journey.
If you ever need anything, just give me a shout!
Thanks,
Manuel
Zotabox Support 💛
I reached out to the customer service team to help me customize the app, and they were very helpful. Thank you!
Hello Maria,
I'm really glad we could help you customize the tools, especially with the upsell settings 😊 We truly hope to contribute to the growth of your store in the near future!!
Also, your herbal products are so thoughtful and full of care — it’s easy to see how much love you put into each one. We’re happy to support your beautiful work in any way we can.
Always here if you need anything 💛
Kathleen
Zotabox Team
Very kind and patient staff. Fixed a problem shopify could not identify for me. Manuel really went above and beyond to help me. I truly appreciate it.
Hello Nick,
Thank you so much for your kind words and the amazing teamwork yesterday!
Our team is so happy to support you on time with the Contact Form tool and we hope to contribute a small part to grow your business!
Our tech team is always here if you ever need further support <3
Much appreciated!
Manuel
Thank you Bellatrix for fast response and for assisting me in contact form, we have been using this zotabox for over 10 years.
The app is good and their service is excellent. Fast and prompt
I highly recommended.
Thank you Bellatrix again for her patient and skillful for assistant me
Hello, thank you for your wonderful review! We are so grateful to hear that you've been using Zotabox for over 10 years.
We truly appreciate your continued support and we wish to keep on contributing to the growth of your business.
Love from Zotabox team!
Works great for what we need!
Great App! Highly recommend it!
