Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / CustomerSure



  • The easiest way to guarantee 100% customer satisfaction
  • Get invaluable feedback from your customers today
  • Increase buyer confidence & sales – through reviews, ratings and Google stars

Best For Growing Stores With 2 or More People

Your Shopify business is growing and you know it’s vital to maintain a great reputation.

CustomerSure is a complete customer service package, integrated with Shopify, that helps you to deliver first rate customer service, publish independent reviews and get real time insights into your customers’ needs.

Now You Can Get Reviews Even If You’re Time Strapped

Once you install CustomerSure a satisfaction check will be scheduled each time you fulfil an order in Shopify. There’s a configurable delay so that you can allow time for goods to arrive before the survey is sent. Then you’ll automatically get real time feedback from your customers which you can either monitor in CustomerSure or with email alerts.

You also have customer service and support features that help you to deliver an exceptional customer experience and build a great reputation.

You can find out more about how things works on our shopify ninja guide.

Focused Solely on The Business Benefits

CustomerSure is different because it focuses on helping you use the feedback to achieve business benefits. By improving customer satisfaction you will increase sales and win more customers.

Surveys are short, fast and simple. And what makes the real impact on customers is not whether you ask for feedback but how you respond, so the support system is simple, clear and great for reducing the stress on your team.

The Ultimate Feature Set

  1. Real-time feedback. Spot opportunities and fix problems quickly and reliably to get a superb reputation for service.
  2. Service reviews and ratings. Make your feedback public to benefit from Google star ratings that make your store's listing stand out in search results.
  3. Customer support system. Because customers want action not words, and they hate it when you forget their issues or fail to keep them informed.
  4. Slide-out customer service tab. Adding this to your storefront advertises your commitment to service, makes it extremely easy for customers to contact you, and means that you can keep track of every request without them getting lost or forgotten in your Inbox.
  5. Analytics. Use the service information you capture over time to streamline your business and cut costs.
  6. Survey designer. Edit the standard survey or add additional surveys, perhaps for quality control of after-sales service and support.

Free trial. Simple to use. Great support. Made by people who care.

I love this app. Its a great time saver for me. Has reduced my number of phone calls, looks professional and is really easy to understand and use both for myself and customers. The support team is outstanding.

Very nice looking app, I will use the free trial for my website, Thanks!

This is just great! Love the way it's laid out. We've got lots of customer testimonials thanks to this app. Thank you for making it so user-friendly.

We've been using CustomerSure for a while now and think its a brilliant App. It's really helped us understand our customers and constantly improve our service. Fantastic guys, keep up the good work!

One of the BEST apps we have used in our store, very easy to use and it gives back a LOT of useful information and costumers insights. If you are serious about e commerce you should have this app.

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

So many apps are clunky and difficult to integrate for those of us with no web master skills. CustomerSure couldn't have been easier. I'm sure it's going to be a real force multiplier for us.

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.

Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.

Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.

Within 24 hours of set-up, I was getting immediate feedback from visitors.

Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.

Overall I highly recommend this app as a way of connecting with your customers after a transaction.

Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

Get App
$39.00 / month
14 days

Support & Sales

(415) 800-3497


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