Your Shopify business is growing and you know it’s vital to maintain a great reputation.
CustomerSure is a complete customer service package, integrated with Shopify, that helps you to deliver first rate customer service, publish independent reviews and get real time insights into your customers’ needs.
Once you install CustomerSure a satisfaction check will be scheduled each time you fulfil an order in Shopify. There’s a configurable delay so that you can allow time for goods to arrive before the survey is sent. Then you’ll automatically get real time feedback from your customers which you can either monitor in CustomerSure or with email alerts.
You also have customer service and support features that help you to deliver an exceptional customer experience and build a great reputation.
You can find out more about how things works on our shopify ninja guide.
CustomerSure is different because it focuses on helping you use the feedback to achieve business benefits. By improving customer satisfaction you will increase sales and win more customers.
Surveys are short, fast and simple. And what makes the real impact on customers is not whether you ask for feedback but how you respond, so the support system is simple, clear and great for reducing the stress on your team.