Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.8 (4527 reviews)

Price: Free

Rating (4.8)

Reviews

4,527

Developer

Shopify

View demo store

Let customers self-serve with instant answers

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin
Works with the latest themes

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Turn on chat and track results with a seamless workflow in the Shopify admin.
Manage conversations from online store chat and Shop app.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

4,527 reviews

Overall rating

4.8

Counts per rating level

77% of ratings are 5 stars
3.5K
14% of ratings are 4 stars
624
4% of ratings are 3 stars
167
2% of ratings are 2 stars
77
4% of ratings are 1 stars
160

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and mobile accessibility, with features like Quick Replies, product link sharing in chat, and missed chat response emails. It also offers insights into customer interactions. However, some merchants suggest improvements such as enhanced customization, improved push capabilities, proactive messaging, and better reporting features.

May 21, 2024

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

The Yarn Room

South Africa

Over 4 years using the app