LiveChat

LiveChat is a powerful, fast and intuitive app, enabling your sales representatives to contact customers on the website. Help online visitors find what they need and convert them into customers.

LiveChat is available through a web browser and desktop apps for PC and Mac. Operators can chat with visitors on the go with LiveChat for iPhone, iPad and Android.

Key LiveChat advantages

• Increase of sales conversion rate up to 25%


• Instant customer contact with sales people


• Increase of customer satisfaction and loyality


• Stunning looks and social media fanbase generation

Chat Window

Easy to customize and rebrandable chat window. Out-of-the-box style templates.

Traffic monitoring

Track visitors in real time. Automatically invite them to chat if they abandon an order or shopping cart, and save the sale.

Analytics & Reporting

Generate reports for each agent with the number of chats, invitations or time spent with the customer.

Multiple languages

LiveChat works in over 30 languages.

Compatible with all browsers

• Internet Explorer


• Firefox


• Google Chrome


• Opera


• Safari


• Web Mobile

Feature list

Agent application:

• Chat supervision


• Customer message typing sneak-peek


• Proactive invitations with an automated invitation triggering system


• Whispering invisible messages in-chat to aid the sales process


• Access to chat history with returning visitor recognition


• Chat transfers between agents and departments


• Audible and visual notifications


• Customer details including current page address,


• Unlimited concurrent chats displayed in tabs or windows


• Queueing visitors


• Banning of abusive visitors


• Canned responses


• Facebook details and pictures of customers logging in via FB Connect

Customer's window:

• Access from any web browser equipped device


• Typing indication


• Twitter, Facebook fanpage, Facebook Like, Google +1 buttons


• Logging in using Facebook


• Rate Me! system to evaluate performance of agents


• Sending the chat log to your e-mail address


• Pre-Chat surveys


• Post-Chat surveys


• Offline message form if after hours


• Audible and visual notifications of replies

Website monitoring:

• Activity on the website displayed in real time


• Visitor status: Online, Invited, Chatting, Offline and more


• Referring pages


• Keywords


• Visit history


• Browser, language, country, city


• Notifications about new visitors


• Multiple websites supported

Customization:

• Pre-defined chat window templates


• Branding LiveChat with company logos


• Custom color scheme generator


• Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries


• Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics


• Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms


• Shared environment of common Canned Responses, URL Addresses and Push Pages


• CRM Integration


• 3rd party apps

Statistics:

• Pre-Chat and Post-Chat Surveys


• Agent availability


• Chat-to-goal conversion gauge


• Queue waiting, queue abandonment


• Google Analytics integration


• Invitations to chats ratio


• Agent performance ratings with avg. chatting time


• Customer satisfaction with agent comparison charts