CK: WhatsApp Chat & Abandoned

I highly recommend this app. My sales have significantly increased since I started using it. I also want to highlight Vinodh, who has been incredibly responsive and supportive throughout the process. He’s always ready to help and has provided valuable guidance whenever I needed it. Thank you so much for all your assistance I truly appreciate it!

I'm setting up everything to test the app and the support is just amazing! They are super quick on the responses and helping me with everything, so far I'm very satisfied with the experience. Also, the abandoned cart automation is working as expected

Amazing app and outstanding support!
CK: WhatsApp Shopify app works perfectly and integrates smoothly with our store. What really stands out is their support team — incredibly fast, responsive, and genuinely helpful. They solved my questions right away and made the whole setup effortless. Highly recommend!

Great Features, Very fast & kind Customer service.
They help us for setting up and customizing the app very kindly, even though I could't explain the business model we want to do.
Most recommended.

Updating the rating to 4 star....
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Overall the support is responsive, however there were certain gaps and feature issue due to which making it 4 star. With some feature additions and solving support issues, the app may deserve 5 star.
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Some basic features are good which are included in free plan and with basic efforts those can be configured. However, if you want to use advanced then challenges begin.

I wanted to use marketing campaigns, and submitted the campaigns. However after a day the campaigns show "Waiting for review". However I couldn't see any templates in my Facebook Business account. Since marketing is configured with my account, so that would be my obvious expectation. When I contacted customer care, they informed that since your store is in development and password protected the campaigns can't be approved. So effectively the campaigns are pending with carthike team itself, and they are just sitting on it.

No information, no sla and no help anywhere on the app.

How a merchant will figure out on the next steps. When asked some further question, the response was very cold as "out Q&A team is looking into the questions and we'll get back to you with answers". Waiting for it and no response so far. I believe the basic purpose of the customer support is to provide the answers to queries and representaives handling should have some basic knowledge about the customer queries. It's not like, there're some core tehnical questions for which they need to consult the dev team. These are some basic usage questions, which were forwarded to Q&A team. Possibly the team needs to hire better and knowledgeable representatives.

Increíble herramienta para mi tienda online
Esta app ha sido clave para aumentar mis ventas. Pude automatizar los mensajes de bienvenida y recuperar clientes que no habían completado su compra, ¡todo sin esfuerzo! Lo mejor es que los descuentos se aplican automáticamente, lo que hace que la experiencia del cliente sea muy fluida.
Sencilla de usar, intuitiva y con un soporte excelente. ¡Muy recomendada para cualquier negocio que venda online!

Powerful Features & Seamless Integration

We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication.

Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus.

Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

Parece una estafa, caro e impersonal

Instalé la app para recuperar carritos por WhatsApp, pero el mensaje que envía viene desde un número extraño con un nombre como “RevmaKx”, lo que genera desconfianza. Además, decía “Hola there” en lugar de personalizar bien y en español a pesar de que el mensaje lo seleccione en español, no tenía ni el logo ni el nombre de mi tienda, un perfil falso, que parece los que hacen estafas en WhatsApp y el mensaje no se puede editar aun cuando pagues el plan de 9,99 € ,. Muy impersonal.

Pagas 9,99 € al mes y encima me cobraron 0,22 € extra por solo 2 mensajes. Totalmente absurdo. La desinstalé y prefiero enviar los mensajes manualmente desde el WhatsApp de mi tienda, con mi nombre y logo.

No la recomiendo.

amazing team , vinodh helped us perfectly to setup, i think this a great app and a wonderful addition to our website. and its exactly what we were looking for .

very nice and helpful customer service , ease our work flow plus increase Abandoned cart recovery