Powerful new features, services and plugins for your Shopify store
Zendesk

Zendesk

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Price: $1.00-$195.00 / month Free Trial: 30 days More info
  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify directly on Zendesk ticket pages.
  • Easily navigate to additional data in Shopify by simply clicking on the Order ID in Zendesk.
  • Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Feedback Tab to any Shopify-powered site.

Zendesk is the leading cloud-based customer service software solution, and it now integrates with Shopify! More than 40,000 companies worldwide use Zendesk to lower support costs, raise productivity, and increase customer satisfaction. Now, not only can you support your customers via any and all of the channels that they choose (email, phone, chat, web form, Twitter, Facebook, and self-service portal), but you can solve their tickets faster than ever by accessing Shopify data right from a Zendesk ticket.

Zendesk reviews (7)

posted

We installed it for our client without any problems, http://eChic.com.au for http://wackey.com.au/ - creative toys for creative kids

posted

I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with them, they told me they cannot resolve this and this is shopify's problem. After not resolving my issue, they told me only service team can do this and they charge me extra to help me. I think they do this on purpose so that the customer ends up paying more for an easy fix. I dont have an issue with it but please fix it soon.

posted

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble:
1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration.
2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration.
a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app
b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number.

Once I got these things settled all worked fine :) !

posted

Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http

posted

Update:
I finally got reply from the manager, Maxime, after he reviewed my case, he helped me right away, and respond my email within a day.

and now my zendesk works perfectly.

I changed my rate from 1 star to 5 stars, all because Maxime's help.

If you are looking for customer services app on shopifty, Zendesk is the best choice, and if you have low budget, you always can start at as low as only $1.

you wont regret.

------------------------------------
Like the concept of Zendesk,
But i cant install the zendesk with my shopify and contacted with support team almost a month. But i did not hear from them for almost two weeks.
supper disappointed.
Do not waste your time to deal with them.

posted

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

posted

Zendesk is amazing. Great support. Use the voice feature also for calls.

Get App
$1.00-$195.00 / month
30 days
Zendesk

Requirements

Zendesk

Support & Sales

1 (888) 670-4887
support@zendesk.com
zendesk.com/support/contact

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