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Turn returns into revenue with AI-assisted, branded experiences, and competitive label rates.
17RETURNS helps brands turn returns into a more efficient and revenue-focused post-purchase experience. It reduces manual work, gives customers a branded self-service returns journey, and helps teams recover revenue through exchanges, store credit, gift card and discounted return labels. With automation, flexible retention options, and return analytics in one place, brands can manage returns while optimizing product decisions.
- Provide a branded self-service portal for returns and exchanges
- AI-assisted return rules for approvals and refund.
- Generate return labels across 100+ carriers with real-time rate comparison
- Recover revenue through exchanges, store credit, and goodwill credit
- Track return reasons, recovery performance, and ROI
Languages
English
Works with
Categories
Return options
Return management
Pricing
External charges may be billed by 17RETURNS separately from your Shopify invoice. Learn more
Pro
$11 / month
Features
- Branded self-serve returns
- Refunds, exchanges, cancellations
- AI rules and workflows
- Credit, fees, price adjustments
- Carrier rates, labels and QR codes
- Branded emails and localization
14-day free trial
Max
$29 / month
Features
- Advanced conditional workflows
- Low-cost retention offers
- Store credit retention
- Guided exchange retention
- Loss recovery analytics
- Open API access
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by 17RETURNS.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, gift cards, store credit, Online Store
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, third-party fulfillment
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Edit gift cards
Gift card transactions, gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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Edit Online Store
Online Store script tags, theme
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Edit other data
Custom fulfillment services, fulfillment constraint rules, locations, Shopify Markets settings, Online Store navigation, translations
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