3Dsellers ‑ CRM & Helpdesk

Helpdesk,Messages, Customer Service, Customer Support, Tickets

From $25/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Reply to all of your messages

Reply to messages from multiple sales channels from one place, including Shopify,eBay,Amazon.

Smart Rules

Create smart rules to make sure your customer service team is neat and tidy. Can create auto assign rules and auto respondenrs as well!

Connect your team

Connect your teammates/VA's with advanced permissions and team collaboration tools such as mentions, custom mail folders and more!

3Dsellers ‑ CRM & Helpdesk

3Dsellers ‑ CRM & Helpdesk

A True Timesaver:

  • Cut Your Customer Service Time in Half!
  • All of your customer's info in one place!
  • Simplified messaging app interface!
  • Advanced customization!
  • Template replies for fast customer support!
  • Attach tracking numbers & manage cases!
  • View the customer's order or item query!

Customer support doesn't have to be complex - we make it easy:

  • Keep better control of your support by sorting your messages into ticket types!
  • Set your tickets to snoozed, pending, or resolved status - never leave an open ticket!
  • Personalize your workflow with custom ticket types!
  • Snooze tickets for later - don't forget them!
  • Maintain a high response rate by automating replies.

From ticket types to teammates, we help keep your support organized:

  • Quickly assign new tickets for a teammate!
  • Attach notes to a conversation and tag your team!
  • Sort your tickets by teammates,!
  • Snooze tickets to remind a teammate later!

View the right conversations with the click of a button:

  • Filter your tickets by type, status, date range & more!
  • Add and filter with custom tags!
  • Create custom filter views!
  • Easy navigation with organized folders!

More features:

Multi Selling Channels:

Connect each of your eBay and Amazon accounts to 3Dsellers to manage every support ticket from our HelpDesk. You can view all of your messages at once, or, switching between accounts is just a click away.

Automated Replies:

Decrease response time and set an auto-reply to let customers know you've received their message. You can also send an automatic vacation reply when you are out of town or taking a break.

Message Templates:

Save time answering similar questions and create custom templates for your most common replies. Keep it personal with dynamic templates that automatically use the buyer's name and order details.

Snooze Tickets:

No longer will you need to write a note, set an alarm, or remember to check in on a customer. Our HelpDesk allows you to snooze your conversations and automatically reopen them at a later date.

Order Management:

Our HelpDesk allows you to quickly find and filter all of your orders.

Tags & Star:

Tag your messages with anything you'd like to help sort, find, and identify your support tickets. You can also Star important and priority messages to be sure they are seen by you or your teammates.

Notes & Tags:

Never forget the details again. Add notes to your tickets that only you and your team can see. Your team can also tag other users in notes for extra help, input, or reminders.

Launch date

Integrates with

  • eBay
  • Amazon
  • etsy
  • messenger
  • facebook
  • Gmail
3Dsellers ‑ CRM & Helpdesk

3Dsellers ‑ CRM & Helpdesk

A True Timesaver:

  • Cut Your Customer Service Time in Half!
  • All of your customer's info in one place!
  • Simplified messaging app interface!
  • Advanced customization!
  • Template replies for fast customer support!
  • Attach tracking numbers & manage cases!
  • View the customer's order or item query!

Customer support doesn't have to be complex - we make it easy:

  • Keep better control of your support by sorting your messages into ticket types!
  • Set your tickets to snoozed, pending, or resolved status - never leave an open ticket!
  • Personalize your workflow with custom ticket types!
  • Snooze tickets for later - don't forget them!
  • Maintain a high response rate by automating replies.

From ticket types to teammates, we help keep your support organized:

  • Quickly assign new tickets for a teammate!
  • Attach notes to a conversation and tag your team!
  • Sort your tickets by teammates,!
  • Snooze tickets to remind a teammate later!

View the right conversations with the click of a button:

  • Filter your tickets by type, status, date range & more!
  • Add and filter with custom tags!
  • Create custom filter views!
  • Easy navigation with organized folders!

More features:

Multi Selling Channels:

Connect each of your eBay and Amazon accounts to 3Dsellers to manage every support ticket from our HelpDesk. You can view all of your messages at once, or, switching between accounts is just a click away.

Automated Replies:

Decrease response time and set an auto-reply to let customers know you've received their message. You can also send an automatic vacation reply when you are out of town or taking a break.

Message Templates:

Save time answering similar questions and create custom templates for your most common replies. Keep it personal with dynamic templates that automatically use the buyer's name and order details.

Snooze Tickets:

No longer will you need to write a note, set an alarm, or remember to check in on a customer. Our HelpDesk allows you to snooze your conversations and automatically reopen them at a later date.

Order Management:

Our HelpDesk allows you to quickly find and filter all of your orders.

Tags & Star:

Tag your messages with anything you'd like to help sort, find, and identify your support tickets. You can also Star important and priority messages to be sure they are seen by you or your teammates.

Notes & Tags:

Never forget the details again. Add notes to your tickets that only you and your team can see. Your team can also tag other users in notes for extra help, input, or reminders.

Launch date

Integrates with

  • eBay
  • Amazon
  • etsy
  • messenger
  • facebook
  • Gmail

Pricing 7-day free trial

Essential Plan

$25/month

or $19/month billed at $228 once per year

The price is per helpdesk agent per month.

  • Unlimited Tickets
  • Unlimited Channels
  • Saved Replies
  • Tags
  • Snooze
  • Order Actions
  • Inbox Rules
  • @ Mentions
  • Reply to eBay Cases
  • Collision Detection

Professional Plan

$39/month

or $29/month billed at $348 once per year

The price is per helpdesk agent per month.

  • All features from Essential and:
  • Auto Translations
  • Auto Responders
  • Agents Insights
  • Workflow Insights
  • SLA
  • Auto Messages
  • Feedback Reminder

Growth Plan

$199/month

or $159/month billed at $1,908 once per year

FIXED PRICE for month! Including 30 Agents

  • All features of the previous plans + :
  • 30 Agents Included
  • Dedicated Account Manager
  • Lifetime History
  • Dedicated server

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

The Rideshare Driver Store

Been using 3Dsellers for years, and it's amazing that I can handle ALL of my support in one place now. There are other tools you get on their platform too with Shopify that are pretty great. Recommended for sure.

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