8returns Returns & Exchanges

8returns Returns & Exchanges

Pricing
From $109/month. Free trial available.
Rating
5.0 (34)

Specialist returns platform with exchanges, store credit, refunds, label generation & analytics

What if your returns process ran itself? 8returns is a specialist returns platform that automates everything - from a branded self-serve portal to label generation, exchanges, store credit, and refunds. Built for Shopify brands that have outgrown basic solutions, with deep integrations across your existing stack. Dynamic rules handle complex edge cases while built-in analytics show exactly why products come back. The result: lower costs, more retained revenue, and less manual work.

What if your returns process ran itself? 8returns is a specialist returns platform that automates everything - from a branded self-serve portal to label generation, exchanges, store credit, and refunds. Built for Shopify brands that have outgrown basic solutions, with deep integrations across your existing stack. Dynamic rules handle complex edge cases while built-in analytics show exactly why products come back. The result: lower costs, more retained revenue, and less manual work. more
  • Self-serve returns portal, fully branded to match your Shopify store
  • Exchanges, store credit & Shop Now flows to retain revenue on every return
  • Dynamic rules by country, product type, order value & customer segment
  • Return analytics by SKU & size - find out why products come back
  • Automated label & QR code generation via DHL, Sendcloud & more

Languages

English and German

Works with

  • API
  • DHL
  • Klaviyo
  • Pickware
  • Sendcloud
  • Zendesk

Pricing

Choose the plan that best fits your business.

Starter

$109 / month

$0.99 per extra return

Features

  • 100 returns per month
  • Self-serve Returns Portal
  • Automated Refund & Exchange Processing
  • Automated DHL label generation
  • Custom rules
  • Integrations
  • EU withdrawal button (2023/2673)

14-day free trial

Growth

$379 / month

$0.45 per extra return

Features

  • 500 returns per month
  • All features from the Starter plan
  • Returns Analytics
  • Priority support

14-day free trial

Pro

$989 / month

$0.40 per extra return

Features

  • 2000 returns per month
  • All features from the Growth plan
  • Advanced Analytics and custom reporting

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (34)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 5, 2026

Sind super zufrieden mit dem Support. Schnelle und freundliche Unterstützung. :)

Lebenskompass
Cyprus
About 1 month using the app
8returns - Returns Platform replied March 9, 2026

Das freut uns total zu hören. Vielen lieben Dank für Dein Feedback.

April 4, 2024

Great app, great support team. We use 8Returns specifically due to its integration with Xentral ERP - once we cor a customer creates a return in 8Returns it is automatically added and updated in Xentral. It saves a lot of time, effort and manual work by our customer service team.

3Bears
Germany
7 months using the app
8returns - Returns Platform replied April 5, 2024

Thank you for your continued support! We love hearing your feedback! 💚 Happy to see that the Xentral integration works well for you.

June 26, 2024

Die Integration lief reibungslos, da das Team dabei tolle Unterstützung geleistet hat! Es werden alle Funktionen geboten, die für uns notwendig sind und alles läuft bisher sehr gut. Das bisherige Feedback unserer Kunden ist ebenfalls positiv.

midoya
Germany
18 days using the app
8returns - Returns Platform replied June 27, 2024

Dank Dir vielmals für das Feedback. Freut mich sehr, dass Du & Deine Kunden happy seid!

Support

App support provided by 8returns - Returns Platform.

Developer

8returns - Returns Platform

Pappelallee 78/79, Berlin, 10437, DE

Launched

October 19, 2022

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