8returns ‑ Returns portal
- Pricing
-
From $109/month. Free trial available.
- Rating
- 5.0 (23)
- Developer
- 8returns - Returns Platform
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Automated returns management: Digital solution for refunds, exchanges, store credit, return lab
Process returns in less than 1 min: Make your customers happy and save time & money with our self-service returns platform! Is your returns management inefficient and complicated? Whether it's returns via QR code, store credit, or exchange – with 8returns, you can automate returns and refunds. Give your customers the option of registering their returns independently, while you can track and monitor the status of all returns. This allows you to manage your returns in one place.
- A returns portal that you can customize to your brand
- Many options to keep revenue: Exchanges, refunds store credit or claims
- Dynamic rules and flexible return conditions, e.g. for individual countries, etc
- Key return analytics at a glance
- Automated creation of return labels or QR codes for an easy process
Languages
English and German
Works with
- DHL
- Klaviyo
- Gorgias
- Xentral
- Peoplevox
- API
Categories
Return options
Pricing
Basic
$109 / month
0.99$ per extra return
- 100 return registrations included
- Returns
- Exchanges
- Repairs
- Automated DHL label generation
- Automated refunds
- Custom rules
- Integrations
14-day free trial
Advanced
$379 / month
0.45$ per extra return
- 500 return registrations included
- All features available for the Basic plan
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (23)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
An outstanding returns portal that has completely streamlined our process! Setup was seamless and incredibly quick. The video call provided a detailed and professional walkthrough of all features, ensuring we could maximize its potential right from the start. The support team is exceptionally knowledgeable and approachable, making the onboarding experience smooth and enjoyable.
This solution saves us significant time by eliminating the back-and-forth of manual email communication. Returns are now processed in a structured, transparent, and efficient manner, allowing us to focus on enhancing the customer experience. The portal also provides a clear overview of when returns are registered and enables us to track whether customers have shipped their packages within the designated timeframe.
An additional highlight is the integrated store credit option, which not only simplifies refunds but also fosters stronger customer relationships. Many of our customers appreciate the convenience and flexibility of this service, making it a win-win for both sides.
This tool is a must-have for any e-commerce business seeking to optimize workflows, enhance customer satisfaction, and save valuable time. Highly recommended – 5 stars!
Thank you so much for your fantastic review and for sharing your experience with 8returns! 🚀
We’re thrilled to hear that our returns portal has streamlined your process and made such a positive impact on your workflows. It's great to know that the setup was smooth and the onboarding video call gave you a strong start – ensuring you can maximize our platform’s potential is always our goal!
Your feedback means a lot to us and inspires our team to keep delivering the best solutions for e-commerce businesses like yours. If you ever have more ideas or suggestions, we’d love to hear them. Here’s to continued success and streamlined returns!
sehr gute App, schneller und hilfreicher Support. Erspart uns viel Zeit und bietet deutlich besser Customer Journey
Vielen Dank für das positive Feedback! 😊 Es freut uns, dass 8returns euch Zeit spart und die Customer Journey verbessert. Unser Support-Team ist immer gerne für euch da!
Wir nutzen 8returns für die Abwicklung unserer Retouren und Umtauschprozesse bei VLACE und sind absolut begeistert! Die Plattform ist intuitiv, effizient und hat unsere internen Abläufe enorm optimiert. Besonders schätzen wir die einfache Integration und die Möglichkeit, die Prozesse individuell an unsere Bedürfnisse anzupassen.
Der Kundenservice ist herausragend – freundlich, kompetent und schnell. Dank 8returns können wir unseren Kunden eine reibungslose Retourenerfahrung bieten, was maßgeblich zur Zufriedenheit beiträgt.
Für jedes Unternehmen, das Wert auf ein professionelles Retourenmanagement legt, können wir 8returns wärmstens empfehlen. Ein echter Gamechanger!
Vielen Dank für die tolle Bewertung und das Vertrauen in 8returns! 🚀
Es freut uns sehr, dass unsere Plattform eure Prozesse bei VLACE optimiert und eure Kunden von einer reibungslosen Retourenerfahrung profitieren. Euer Lob für unseren Kundenservice bedeutet uns viel!
Great app, great support team. We use 8Returns specifically due to its integration with Xentral ERP - once we cor a customer creates a return in 8Returns it is automatically added and updated in Xentral. It saves a lot of time, effort and manual work by our customer service team.
Thank you for your continued support! We love hearing your feedback! 💚 Happy to see that the Xentral integration works well for you.
great app, very easy to use. Nila was very helpful and very quick to respond and sort any issues.
Thank you for your review. Happy to help. Don't hesitate to contact support@8returns.com should you have any further inquiries.
Support
App support provided by 8returns - Returns Platform.
Or visit their support portalResources
Developer
Launched
October 19, 2022
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