8returns ‑ Returns portal

Name: 8returns ‑ Returns portal
Brand: 8returns - Returns Platform
Rating: 5.0 (32 reviews)

Pricing: From $109/month. Free trial available.
Rating: 5.0 (32)
Developer: 8returns - Returns Platform

All-in-One returns platform with automated exchanges, refunds, store credit, and label generation

Ready for returns that practically take care of themselves? With 8returns, you automate your return policy, save money, and gain time for what really matters. Set specific rules and customize the portal down to the last detail. Delight your customers with a returns experience that matches your brand identity perfectly. We help you turn returns into a positive touchpoint that strengthens customer loyalty and integrates seamlessly into the shopping experience.

Self-serve returns portal, fully customizable to match your brand
Customer retention features: exchanges, store credit, repairs
Dynamic rules & conditions based on country, product category, customer segments
Key return analytics to help you reduce return rates
Automated creation of return labels or QR codes for a smooth experience

Languages

English and German

Works with

DHL
Klaviyo
Gorgias
API
Sendcloud
Pickware

Pricing

Starter

$109 / month

0.99$ per extra return

100 return registrations included
Returns
Exchanges
Repairs
Automated DHL label generation
Automated refunds
Custom rules
Integrations

14-day free trial

Growth

$379 / month

0.45$ per extra return

500 return registrations included
All features available for the Basic
Priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (32)

Overall rating

Counts per rating level

100% of ratings are 5 stars
32
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

September 26, 2025

8Returns has helped us simplify and professionalize our entire returns process. What we appreciate most is how intuitive and user-friendly the portal is for our customers – returns are now smooth and effortless, saving time for everyone. The onboarding was very well organized, allowing us to get started quickly. We also want to highlight the super friendly and supportive service team, who are always reliable and quick to help. Overall, 8Returns is the perfect solution for modern returns management – highly recommended!

Marianna Déri

Germany

22 days using the app

8returns - Returns Platform replied September 29, 2025

Thanks so much for your feedback! We’re really happy to hear that 8returns makes things easier for you and your customers.

August 13, 2025

We use 8returns app for almost 2 years now and it allowed us to set up a simple and efficient returns process. An outstanding feature is the automatic generation of QR codes for paperless return labels. We highly appreciate also very friendly, fast and helpful support. Additionally, this app provides us with helpful data insights into the return reasons. 8returns' analytics show us exactly which models and sizes are returned most frequently. There is only one issue with the products not registered in 8returns app. If the customer doesn't select an article in the app, this article will not be refunded automatically, so it requires the manual action from our side. It would be great to improve this process. Other that that everything works smoothly.

LeGer GmbH

Germany

Over 1 year using the app

8returns - Returns Platform replied August 19, 2025

Thanks a lot for sharing your experience and for using 8returns for almost two years now! Love hearing that the QR code labels, the analytics and our support have been so helpful for you.

The point you mentioned about items not being refunded automatically is actually solved now. With our new Moodja integration, returns are updated automatically even if customers send back more than they registered, no more manual adjustments needed.

Thanks again for the great feedback :)