Reviews (203)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to recover abandoned carts, leading to increased sales. It's praised for its ease of installation and cost-effectiveness. The app sends customizable automated reminder emails to customers. However, some merchants wish for more advanced features, like including product images in emails. The customer support is often commended for its responsiveness.

November 8, 2012

Great system, love it! It helps me recover orders and it is easy to use! Great stufff!!

Explicit Nutrition
November 19, 2012

I would like to say this Coolence App is fantastic! It allows you to see any abandoned orders and push for that sale subtly! More than anything, their customer service is outstanding and I am very happy to work with such a easy-to-deal with team! Thanks so much for making it so easy, I will recommend you highly!

Extend 360
November 10, 2012

Awesome service! Can def help with hesitant buyers! Some just need that extra push to buy! Coolence is basically your closer without being pushy!

Primp Me
November 21, 2012

This app is great! In a couple of weeks I managed to recover 2 orders already! I really recommend it!

foxytea
November 24, 2012

This was by far the simplest Shopify app that I've ever installed. One click and you're up and running. And within moments, the customer support team was offering to help me with anything I needed. Choosing to install this app is a no-brainer....

Official 30A Gear
November 20, 2012

The best order recovery App that I've used! Very minimalist styling makes the emails feel more personal. The pay-per-success plan makes it so that you never have to second guess the value of the App, and once you've grown enough, the unlimited plan will save you money.

Above all, great customer service - all questions answered instantly whether via email or live chat.

VeloInk
November 23, 2012

Customer service is second to none. All the features you need and the ability to customize... Really well designed too - highly recommended.

Mac in a Sac
November 25, 2012

Coolence recovered more than 10 orders for me the first week I used it. SUPER simple and straightforward, there's no reason you shouldn't use this app. James has been super fast and responsive with any questions I've had and they seem to be very active in continuing to make this an even better app. Totally worth the investment!

lazerwood
November 28, 2012

Especially when you are just getting started every order helps. Would definitely recommend this app.

Thank you!

Eleven Hockey
December 14, 2012

So far, so good! This app was easy to install and easy to customize. I love the pay per recovery system instead of pay per email. You only pay when an order is recovered! And the one-time fee for the unlimited plan instead of a monthly fee is definitely a plus once you're ready to upgrade. Thanks for a great app!

After the Bump