Reviews (203)

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to recover abandoned carts, leading to increased sales. It's praised for its ease of installation and cost-effectiveness. The app sends customizable automated reminder emails to customers. However, some merchants wish for more advanced features, like including product images in emails. The customer support is often commended for its responsiveness.

August 31, 2014

I have had this app for a week and saved two abandoned orders... great app!!

Unreal Bedding Deals
Over 1 year using the app
October 28, 2015

Great app for an e-commerce site like ours. super easy to configure. However lack of better email customization options make it a bit less usable.

Barn And Willow
United States
Over 1 year using the app
December 9, 2015

So far so good. It's been effective and well worth the purchase. It has a positive effect on my business and that' what matters most to me.

Desire Island
United States
6 months using the app
March 3, 2016

It's an excellent app that is very easy to use. It does what it does in a reliable way by letting you know who has abandon their cart. You can send automated messages at various intervals that you choose.
I use it on with no problems as of this review.

3 months using the app
Edited May 4, 2015

So my immediate reaction after installing this app was a bit disappointing. But read on and I'll explain myself. The default email is really plain..So if you want to change it, you need to either have some HTML knowledge or figure it out. I did the latter. I found an HTML editor (I used quackit which is designed for people to just create a page and then copy and paste out the code - really easy) and I read the abandon aid FAQ.I am really happy with my email now. Testing in a live environment with actual data is a bit tricky because you have to keep waiting an hour and have to be careful what you did within that hour which might cause the email not to go out. It can get confusing! Don't be put off by that, just keep it in mind.
I do wish I could pull in the cart and show images of the product though. That would be fancy. To do this I would have to spend another $50 per month to upgrade my shopify account and use another app on top of it for the cost of doing that vs the abandon aid solution, abandon aid :)

South Africa
3 months using the app
Edited May 6, 2015

its cool but not accurate , i got an email from coolence saying that one item were recovered but there were no email sent out to the customer using Abandon aid app , the customer just processed checking out before the one hour window and before receiving the automated email

Vape Society Supply
United States
6 days using the app
September 29, 2017

App works well, but I am looking for abandoned cart emails with more design features.

Wig Addiction
United States
11 minutes using the app