Reviews (203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to recover abandoned carts, leading to increased sales. It's praised for its ease of installation and cost-effectiveness. The app sends customizable automated reminder emails to customers. However, some merchants wish for more advanced features, like including product images in emails. The customer support is often commended for its responsiveness.
Refine
-
By rating
Easy to install and use, will report back on it usage later!
Ok this is my second review, The first one was great but this app just helped me secure the biggest order I have had since my store opened. Thank You Coolence, Your app is Amazing
Easy to install and so far... works perfectly! Love to see those notes going out to people who have abandoned. Waiting for them to return ;-)
Coolence is an easy-to-use, effective, hands-off app. I set it and forgot about it a few weeks ago and now it is saving orders and increasing sales for me, without me even knowing! I high recommend this app!
Coolence is absolutely fabulous. Their customer service is out of this world. I tried another service first and was very disappointed. Out of the box, someone had completed an abandoned order but they still received an email after the sale was complete. Needless to say, it was embarrassing.
Coolence is so easy to install. Had a couple of questions and they were answered right away, first via email and then with the online chat, which I just love.
We are all in customer service and we all know good service when when we see it. I can’t say enough about these guys and highly recommend them. Feel free to visit my store and abandon an order and see how it works.
perfect-cami.myshopify.com
Great app! Looking forward to learn about some best practices. Maybe a few successful scripts to work off of. Would love to hear if anyone has utilized a personalized video!
great app! up and running fast and already have returning clients who pick up where they left off! And this app has fantastic and friendly support. Thanks so much!
Great tool for recovering lost sales and seeing how many people leave their carts full. Highly recommend, great customer service as well!
Great app! very easy to use and very effective. Worth much more than the $20 price
This ap is so easy to use. I love their re-vamped look and name. I got them back when they were coolence. Through them I can see customers I never knew I had that abandoned orders that I can try for again later with marketing or something else in addition to their automatic emails. Very worth it!