Reviews (203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to recover abandoned carts, leading to increased sales. It's praised for its ease of installation and cost-effectiveness. The app sends customizable automated reminder emails to customers. However, some merchants wish for more advanced features, like including product images in emails. The customer support is often commended for its responsiveness.
Refine
-
By rating
good app, has saved a few orders for me. well worth the time setting it up.
I seriously dig that it allows for HTML emails
We've been really pleased with the app itself and even more impressed with the customer service. We've invested in a number of apps and software upgrades recently and had nothing but trouble, with terrible customer service. Thankfully that couldn't be more the opposite in the case.
The system was easy to activate and began working almost instantly. It's nice to be able to tailor the email which is sent to the customer offing discount codes etc.
Having just upgraded to the unlimited package we wish we'd done that from the start.
Thanks to all involved. If only all companies operated as efficiently as this.
Vicki and Elliott Roberts - The Wheel Sanctuary
It's simple, easy to set up and works
This is a must! Not only am I happy with the rescued orders, but the customers really like the customer service it provides- several have said it was nice to be notified! It really allows us to give a much larger customer service offering to our potential customers!
Shawn
West Coast Goalkeeping
westcoastgoalkeeping.com
I thought I was happy with other apps, but Abandon Aid is clearly cleaner and more useful for us. It helped us recover several sales.
Great site. Very helpful with keeping track of potential customers & offering incentives to buy. Not to mention the customer service is very efficient.
Extremely Satisfied
- KARDIEOR CEO
Zapora,
Surprisingly great product that will pay for itself within the first conversion or two. Also, Amy was available via live chat to help me with any problems. Overall I'm blown away with how much this app offers for the price. This is a must-have!
When looking for app's in the app store, we didn't want something complicated, hard to setup, and emails take a lot of time. This app takes away all three of those problems. Really three apps in 1. But the customer service is so helpful, that if you did potentially have any questions, you wouldn't have to worry at all. An app that works for you and you get to spend the saved time working on other things. What is the question here ? Coolence is reliable and we highly recomment any app that they make.
Nice light, simple app. Have tried all of the others in the app store (as of this writing) and this one is best. Set the reminder to one hour seems to work best for us....
Excellent job and great customer support.
A very simple solution to a problem that has always bothered me. Will no doubt increase our sales. And great customer service as always.