AE: Order Editing & Upsell
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (143)
- Developer
- Account Editor
Featured images gallery
Let customers edit orders. Delight them & increase profits by reducing cancellations & support costs
When customers realize they’ve made a mistake after placing an order, there’s nothing they can do about it. But you bear the cost of these mistakes with order cancellations, returns that eat into profits, support tickets that overload customer support, and finally, unhappy customers. Account Editor gives customers the flexibility to edit their orders after purchase. It blends seamlessly into your store and allows you to automate customer support notifications and unlock upselling opportunities.
- Let customers instantly edit address, items, variants, & quantity after purchase
- Built-in smart address validation to help customers enter the correct address
- Automated, customizable notification emails for customers and staff
- Upselling features to increase average order value
- Connect with 3PL and Shopify Flow integration
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Checkout
- Thank you page
- Order Status page
- New customer account
- Flow
- Customer Accounts
Categories
Order updates
Customization
Offers and recommendations
Pricing
Free
Free
- 10 order edits/month
- Add & remove items
- Shipping address editing
- Invoice downloads
- 1 language support
- Email + chat support
- Unlimited email notifications
Bronze
$25 / month
- 100 order edits/month
- 50 shipping address validations/month
- Includes all Free plan features, plus
- Edit item quantity & order cancellations
- Automatic discount recalculation
- 2 languages supported
- Basic analytics & upsell feature
- Priority Chat + email support
7-day free trial
Silver
$75 / month
- 500 order edits/month
- 100 shipping address validations/month
- Includes all Bronze plan features, plus
- Change variant & upgrade shipping method
- Shipping & tax recalculation
- 3PL integrations using Shopify Flow
- Multiple language support
- Analytics + basic insights
7-day free trial
Gold
$200 / month
- Unlimited order edits
- 300 address validations/month
- Includes all Silver plan features, plus
- Add & edit order notes
- Language customization
- Advanced analytics & insights
- Fraud prevention analysis
- Private Slack channel support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (143)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its order editing and upsell features, which reduce support tickets and increase average order values. It allows customers to autonomously modify orders, enhancing satisfaction. The app's seamless Shopify integration and intuitive interface ensure smooth workflow integration. Merchants also praise the responsive and effective customer support team for their assistance with setup and troubleshooting.
The Account Editor app is a must have. It gives customers the ability to manage their orders and allows for post-purchase upsells and changes like no other app we've found to date. If you are looking to improve your customer experience and engagement and also increase your AOV, this app is the way to go.
This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.
Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service.
One of the standout features for us has been the upsell functionality — it's a great bonus that allows us to increase average order value without any extra effort. Everything works smoothly, and the app integrates seamlessly with our workflow.
Highly recommend Account Editor to any merchant looking to boost efficiency and drive extra revenue!
Support
App support provided by Account Editor.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
All order details for the last 60 days, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, draft orders, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit your Online Store
Checkout page
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View other data
Locations, Shopify Markets settings, or inventory of products and their variants
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