Reviews (12)
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It was fantastic until I started getting. 404 page which is preventing me from processing through orders.
Thank you for your review. This was a temporary issue caused by an upstream cloud provider and the issue has been resolved. Please contact use at support@velvetship.app so that we can help you directly if needed!
I'm having issues trying to import or see the products and i can't open a ticket.
Hello and thanks for using VelvetShip. I am sorry to hear that you are having trouble with our import process. We are here 24x7 to support you at support@velvetship.app. Please reach out and we will happily resolve the issue for you. We'd love to learn about the challenges you faced when creating a ticket so we can make sure it does not happy to anyone else.
it worked at first, but I was unable to import any products. The support was quickly responsive and fixed my issue.
I am glad to hear the issue was resolved. This particular problem was due to a store configuration issue that we a quick and easy fix!
I previously left a negative review, That's because I didn't realize my error. This company is amazing and was quick to help me walk through it. Thank you So much!
Hi Juniper Jenn, I apologize to hear that you had a negative experience. It seems this is a misunderstanding about how the app worked, and I am hopeful that we can track down the problem to hopefully earn your five star review! Please contact support@velvetship.app with your order number to ensure we get it resolved!
Working good so far. The most easy dropshipping app that I have used so far, and I have used alot. Will follow up in the future., owner @ Nightoy.com
Thank you so much for your glowing review! Our team is standing by if you run into any issues!
the app is very good and all but your paying more for the items then if you were to buy off adam eve site itself.
with that being said why would someone buy off of you when they could buy it from your competitor for a lot cheaper
Thank you for your review. This may be a misunderstanding in how our pricing works. Our app catalog offers store owners significant discounts over retail pricing. We'll contact you directly to clarify any confusion and hope that you will reconsider this negative rating.
Easy to setup, great customer service! It's been steady passive income! They take care of everything!
IN LOVE WITH THIS APP..it was so easy to load and I am excited about it!
4gaypride.com just got better!
Thank you so much for your review! We are glad that your experience has been smooth in getting up and running. Please contact our support team if you have any trouble or questions along the way. We are here to help!
Excellent customer service. Orders are processed and shipped in a timely manner. Customers love the products. They have always gone above and beyond to help resolve any issues I may have. Highly recommend this app.
Had issues at every step of the way, including my card being charged 37 times for a single order, a few orders never getting processed, and discrepancies with item quantities being sent. I held out and wanted to give this a good review, but it just didn't work out.
Thank you for submitting your review. This customer was gracious enough to work with our support team in troubleshooting some initial problems with the app that have since been corrected. We have spent an enormous amount of time and energy with our development team to ensure that these issues have all been fixed.
We have also implemented live chat support in the app assist customers with problems as they occur. We are committed to the continuous improvement of our app and thankful to the customer for helping improve the app for other store owners.