Overall rating
2.1
Counts per rating level
  • 44% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 44% of ratings are 1 stars
August 16, 2023

App stopped working. I tried to re install it, no luck. Contacted customer support - no reply. Until than it worked OK.

המגירה הפרטית שלי
Israel
4 months using the app
February 1, 2017

Awesome addon! If you need instant notifications on actions on your store, this is the best fit for you. Get notified immediately when items get out of stock or reach a stock threshold, when a specific item is sold, and so much more.

Muskoka Brewery
Canada
Over 6 years using the app
September 30, 2020

This app is a life saver! I sell both retail and wholesale, and I also use multiple fulfillment services. With this app I can notify exactly the right people depending on which kind it is. There are a lot of options which might seem overwhelming at first, but it's a really powerful app if you know how to use it.

SiaDesign
United States
5 months using the app
April 25, 2016

Fantastic! We have 3 different people who need notifications when customers sign up, orders get placed, etc so they can quickly follow up. This app is a lifesaver!

Rene Rofe Sexy
United States
27 days using the app
April 6, 2017

Great App! Especially if you are running a wholesale store...

Commemorate Ca
Canada
24 days using the app
August 28, 2017

Nice and useful. Though, it would be great if this app was able to group alerts in one email. For example, out of stock / low stock alerts on products with a lot of variants can generate a massive amount of emails - which can be grouped in one email instead.

Replay Suisse
Switzerland
6 months using the app
March 31, 2020

DO NOT DOWNLOAD!! This App does not work at all. We tried several times to contact their customer support, but no reply at all. If you look at the "Good" reviews further down, you will see that they are from 2016 and 2017. Very long time ago and not trustworthy.
I think the owners of this app is gone, and no updates or functionality checks have been made since... If ever...

Gyms-Club
Denmark
16 days using the app
ClearWest replied May 17, 2020

We are sorry to hear you had a bad experience, but we have not received any support requests from you that we are aware of. You may reach our support team by email at support@clearwestweb.com and we'll be happy to assist you.

March 31, 2020

This app does not work at all. I tried to contact their support several times, but no answer.
Sad, because the description of the functionality was just what I needed, if it had worked.

Coach-Club
Denmark
16 days using the app
ClearWest replied May 17, 2020

We are sorry to hear you had a bad experience, but we have not received any support requests from you that we are aware of. You may reach our support team by email at support@clearwestweb.com and we'll be happy to assist you.

Also @moderators this seems to be a duplicate review from another store of the same person (see above)... it's not very nice for the same person to leave multiple reviews.

Edited June 5, 2019

Very disappointed in this app. The app description says I would receive notifications when certain things take place, and the app developers themselves confirmed this. However when I installed the app, it didn't work as they said it would, and when I asked them about it, they offered zero support to try and fix the issue, and basically blamed Shopify's API for the issues. I contacted Shopify and they said it wasn't them, it was the app. When I contacted the app developers again, they didn't even bother to respond.

To summarize, terrible app that doesn't work well at all, and terrible customer service to go with it. DO NOT DOWNLOAD.

Kevro USA
Canada
11 days using the app