Advanced Store Geolocation

My overall experience has been extremely positive. The app gives us the granular control that's missing from Shopify's native localization features.

We use this app to change the layout and essentially show a completely different website based on user location.

I have had to contact the developer for specific use case modifications and the functionality was added to the app and live on our website within 24hrs.

Great App, been using it for last 2 years.
Support is also very good and prompt .

One thing I would like to suggest the developers is to improve the User Interface
its currently not that user friendly. For e.g. you cannot search products by SKU which I think is very important when you have a large inventory.

This is literally the first time I've had to leave a poor review anywhere, but in this case, it is well deserved. Think twice before investing in this app!

TL;DR:

This app may offer enticing functionality, but beware - it comes with poor support and is not a simple plug-and-play solution. After changing ownership, the app's support services deteriorated drastically. They failed to address our configuration issues after a theme update, resulting in a 5-figure loss in sales and counting. Despite repeated attempts to resolve the problem, their responses were automated and they did not take any concrete action.

Full review:

We have been using this app for over two years, during which the service quality has taken a severe dive, particularly in terms of support.

In our initial experience, the developer of the app, Alex, provided commendable support. When one of the key features we needed wasn't working, he stepped in and got everything up and running in a matter of 3-4 days. But the trouble began when Alex sold the app to the current company.

Our woes began when we updated our theme and found that the previous configuration wasn't compatible. Reaching out to the new support team was the first step in a frustrating cycle of poorly handled support and ineffective communication. The support team directed us to their 'resources', which consisted of a paltry three videos, and suggested we fix the problem ourselves. This issue wasn't a simple "one size fits all" situation that could be easily solved using their standard resources.

After much back and forth, the support team finally tried to work on the configuration, but to no avail. In fact, their attempts not only failed to resolve the issues with the new theme but also effectively messed up the previous theme's configuration. We couldn't revert back to the old theme, and neither could we move forward with the new one. The prolonged downtime and the issues with the themes cost us a staggering 5-figure loss in sales revenue.

The response from the support team was nothing short of canned answers, with insincere assurances that our issue was important and that they were working to resolve it. However, they didn't put any real effort into the problem. How do I know this? Because when we removed their access to our store, they didn't even realize it!

After a month of fruitless emails and non-existent 'work' on the issue, they finally admitted that they hadn't even started on the problem, using 'unusually high traffic issues' as an excuse. The empty promise to 'work on the request as soon as possible' offered no relief, given that it's been a month since our initial report.

In summary, while this app may offer significant functionality, it is far from a plug-and-play solution. It requires hands-on configuration, either from a developer or from the app creators. However, based on our experience, you certainly shouldn't depend on the latter. The poor quality of their support service and their lack of help have proven to be disastrous for us.

As it stands, the app itself is rendered useless without proper configuration and support. We're still waiting for our issue to be resolved. So if you're thinking of getting this app, please consider this review as a cautionary tale.

Besides sending a script, there is no support. I am having trouble figuring out this app, and no response.

Quick Support Team!
3rd time to reach them and they solved the issue right away.
Highly recommended!

Wonderful support from Alex the Developer of this app. He was able to teach me how to set up and use the app to fit with my specific needs. This app is exactly what I needed to scale my store and products into the US from Australia. I am now able to have US customers redirected to my US page that is connected to my US warehouse and also hide products that I don't currently have available in the US but I do have available in AUS. Without this app, I would not have been able to launch in the US without setting up multiple domains and costing a lot more money. Thank you Thank you for creating this and making it much more cost effective and easier to launch into global markets. Highly recommend!

I've been using this app for almost 2 years now and it works very well.
Instead of creating a whole 2nd store I manage US & Canada on the same Shopify platform. If MAP differ I duplicate the product and show one in one country and the other on the other one. I exclude countries I don't want to have access and redirect them to google (for security issues/hacks etc...). I can exclude whole collections or simple items per country. Easy to use. Wherever I have any issue the support team is always here to help and very responsive. Happy customer.

the app is amazing in so many ways, its helps any store manager to hide a certain product from a specific country that you want to sell the rest of your products with it at the same country range. it helps you show the currency per country. and some more. its reasonable and works perfectly, above all there customer service is fast and they work always on finishing your concern with satisfaction. totally recommend it .

This app solved all of my problems in regards to operating in multiple markets. I am so happy I found this app, as it saved me the hassle from having to open a secondary store. This app has so many customizations. Devon was super responsive and helpful in reconfiguring our shop to meet our specific needs. Highly recommend this app for anyone who wants to have a global presence!

Excellent app and even more incredible support. This is the only geolocation app we have found that allows you to show different content and products to customers in different regions on the same website. All the other geolocation apps can only redirect to another store. This is a much better solution and highly recommended. If there are nay any issues, the support is Amazing