Reviews (272)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage complex shipping scenarios, including multi-box and oversized items. It allows for shipping rule customization, free shipping offers on specific products, and integration with non-Shopify carriers. The customer service is praised for its quick response and problem-solving skills. However, some find the initial setup challenging. It's recommended for those needing full control over shipping and possessing some technical skills. Suggestions for improvement include clearer setup instructions and an in-app spreadsheet editing feature.

October 22, 2020

Awesome support and they really have the flexibility of doing any adjustments to your particular needs. Is the perfect solution when you have multi-locations not only domestically (US) but internationally like our case in Europe. Great APP and highly recommended.

www.allprintheads.com
United States
About 1 month using the app
January 29, 2016

This shipping app is the best one I have ever seen. We are able to offer shipping delivery quotes as "get it by" and we can have a lot of customizations that make our customers so happy and they make us so happy! The app developers spent a lot of time helping me learn the system and getting everything right for my store. We are flying along now - love this - you have to get it! Thank you!!!!!

Nutrition Education Store
United States
About 1 month using the app
April 24, 2017

We have a very unique business in that we sell large volumetric items as well as live goods. Burt was able to solve all our problems. We have 3 different shipping origins and depending on what the customer orders it can consist of dry goods from one origin, live goods from another that requires overnight, and other dry goods from another origin.

I highly recommend Advanced Shipping Manager for those who have more than 1 origin, or just have tricky shipping. The customer service is above and beyond our expectations. We had a sale over the weekend and our shipping methods were not setup properly. Wrote a quick email and they were able to fix the problem!

A+!!!

Buceplant Com
United States
29 days using the app
December 22, 2020

I can't say enough about Advanced Shipping Manager. We just started using it and it has been everything we have been looking for in a shipping app. ASM immediately solved our biggest headache when it came to shipping ... proper box selection. I can say without hesitation this app will more than pay for itself for us just by quoting shipping rates for the correct box. I am confident that with the 'points system' we will no longer have orders where we lose money on shipping because the rate was quoted on a smaller box than we actually had to use. The customer service has been great. Burt was very thorough in the on-boarding process. And, Dan has been tremendous to work with on a few follow up questions since implementation.

Seaside Seafood
United States
26 days using the app
Edited September 13, 2022

This has been the best, most flexible shipping app for my company. We ship nearly all our items in their own, unique shipping cartons. Each one has a different size and we have thousands of items. We need customers paying the correct rate for shipping, and this has been the only app that easily and consistently handles it. For us the crucial functionality this app provides is:
1. Ability to designate a product to ship in multi-box shipments and provide weights/dims for each box.
2. Ability to designate a product to "ship alone" so it is rated for it's own shipping label
3. Ability to have some shipping methods ignore dimensions in the shipping rate calculation.
4. Ability to add markups or designate free shipping at the product level.
Nothing else out there handles all of this. Additionally, support has been very helpful and even put in place some customizations for us since we have a few non-standard shipping rules.

Secret Compass
United States
22 days using the app
April 6, 2023

The app works great! I have contacted support many times and Burt has been so helpful. If you are looking for a shipping rate solution I would highly recommend Advanced Shipping Manager.

Weaver Livestock
United States
22 days using the app
June 7, 2016

Awesome piece of software, even better phone support. Highly recommend this app if you need to install multiple shipping zones and carriers on your store. Totally takes the headache out of the task and it's super simple to use, too.

Civilianprep
United States
19 days using the app
Edited October 20, 2017

Really great support to help get shipping up and running on your website. Thoroughly impressed. Very responsive over the phone or email. So far a great app! Very nice features.

Sterling Sleep
United States
16 days using the app
March 31, 2023

Amazing support experience -- Burt has been so responsive. He helped us diagnose an issue with our database and helped us correct it, same-day. Great app and great support team to work with.

Attachments King
United States
15 days using the app
Edited February 27, 2020

This app did exactly what I was looking for and solved my shipping issues in every way. It is highly customizable and offer an easy to use interface while still giving you total control over every aspect of your shipping needs. The level of service offered and support is second to none and I highly recommend this product and stand behind the developers.

Blue Origin Shop
United States
15 days using the app