Reviews (278)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its precision in handling complex shipping needs such as dimensional weight and multi-origin shipping. It supports LTL rates, integrates with shipping brokers, and manages oversized and freight items effectively. The app allows extensive customization of shipping rules, enabling merchants to tailor shipping costs based on product type, destination, and order value. Merchants also praise the customer support team, especially Burt and Dan, for their quick and effective problem-solving, personalized setup assistance, and proactive communication.
Refine
-
By rating
For Yahoo stores, this is an amazing app- I used it with great success at Yahoo and was excited it was available here. Unfortunately, it is not sufficiently integrated into Shopify in a way that was workable for me. Even then, it is a great program and from the other reviews it is a godsend in addressing the limitations of the Shopify shipping features. The issues here are integration with Shopify and needless antagonism from a member of the KW team (not Burt).
As you can see from all of the screen shots even in the app store, ASM is still very much a Yahoo product. All of the program documentation is for Yahoo and there is no direct Shopify integration. In Yahoo, you can make edits on the product page, but in shopify, setup and edits are done via CSV file.
I asked about paying to have them do the setup, but that was not an option.
As for customer service- yikes!
Burt is great- I have worked with him previously and he is pretty much perfect- easy going, knowledgable and responsive.
Unfortunately, Dan from their team is strangely inappropriate and antagonistic so be prepared for a flurry of unpleasant emails if you find this program does not suit your current needs as a Shopify merchant.