Reviews (13)
Refine
-
By rating
I have been having issues managing our account for almost 2 months now and have had no luck setting up our account, which is a shame. Not impressed with their customer support either. I've tried their suggestions, but nothing seems to lead to real resolution. Don't waste your time.
Not made for international e-commerce companies. Support falls short and functionality is very limited.
Installation was easy and we had no issues. Just follow the instructions provided in your email. Thank you Affirm.
I just followed Affirm's instructions to update my account and I can no longer login to our account. Makes me think it was a scam. Hoping it's not.
Update:
The Affirm login issue is now resolved. Thank you for bearing with us as we worked through this matter. We’re very sorry for any inconvenience this may have caused. You can now move forward with activating the new Affirm payment app on Shopify.
——
Hello and thanks for reaching out. We can confirm that the email to update your payments app is from the Affirm support team and is legitimate!
We can also confirm that there is currently a login issue affecting the Affirm dashboard and payment app authentication. We're sorry for the trouble this is causing on your Shopify site.
Our engineering team is actively working on a fix. You can track the resolution of this issue via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance.
The app doesnt even work and now I cant accept affirm payments. coooool. Way to send an email out and have step 1 be to delete the old app, before ensuring no bugs are present.
Update:
The Affirm login issue is now resolved. We greatly appreciate your patience and we’re sorry to see that this coincidental login issue affected your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.
We appreciate your feedback here and we’re sorry for the inconvenience this has caused. We encountered an unexpected login issue on our merchant dashboard that also impacts payment app authentication. This all happened in step with our effort to get merchants onto our new payment app.
While the timing was not great here, our engineers are working diligently to resolve this matter as quickly as possible. You can monitor the resolution status via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance. We appreciate your continued patience as we work to get this resolved.
This was a breeze, no issues, got this done in 2 minutes. Just followed the instructions. Make sure you choose your right store and admin Affirm credentials while updating the app.
I wish there was an option to give it 0 zero stars, since it doesn't work. I installed it as instructed, step by step (I'm an engineer) and it doesn't work. Now we have no Affirm functionality on the Shopify site. Great job with the software validation, obviously still in DEV!
We’re very sorry for the impact these issues may have had on your Shopify store and we appreciate you taking the time to share your experience. In some cases the authentication needed a few more steps and we should've taken better care to provide those sooner. Those steps were emailed out last Friday to the affected Shopify stores for your reference.
We checked out your store and it appears that the new payment app is working correctly.
If you’re still facing issues, please reach out to merchanthelp@affirm.com with your store name in the subject line and a screenshot of the behavior you’re seeing within your Shopify admin. We’ll be able to work with you to ensure the app is working properly moving forward.
Affirm fixed the bug, and I was able to turn Affirm back on. One issue not addressed in their instructions, I have an Affirm account for multiple stores, and that type of account will not work. I had to add a user for only one store and log in with that account. The app works great, and my customers can use Affirm.
Update:
The Affirm login issue is now resolved. We really appreciate your patience here and we’re sorry for the way this coincidental login issue impacted your Shopify store. You can now move forward with activating the new Affirm payment app on Shopify.
——
Thanks for flagging this! We're sorry to see that you're having trouble authenticating the new Affirm payments app. There is currently a login issue affecting the Affirm dashboard as well as our payment app authentication.
Our engineering team is actively working on a fix. You can track the resolution of this issue via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance.
BEWARE they don't actually pay you what you're owed. We haven't seen a single penny from the orders our customers placed and have been trying to reach Affirm for over a month about this. We've learned we are not the only one that this is happening to. As others have said, they don't actually have Merchant customer service. You can try calling phone numbers and they'll tell you they can't help. You can try emailing all the merchant help emails for this company and get no response.
I got the email to update the app, followed the instructions and I can no longer log into the app or reactivate it.... wonderful
Update:
The Affirm login issue is now resolved. Thank you for your patience as we worked through this matter. We’re sorry for the way this impacted your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.
——
Thanks for notifying us of this. We can confirm that there is currently a login issue affecting the Affirm dashboard and payment app authentication. Our engineers are working to fix this right away. We're sorry for the trouble this is causing on your Shopify site.
You can track the resolution of this issue via: status.affirm.com
You can also email our support team at merchanthelp@affirm.com if you need further assistance.
